Account Manager, SMB

Similarweb • Burlington, MA

104d

About The Position

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We’re looking for a dynamic and results-driven Customer Success Manager, SMB to help us retain and expand our relationships with existing customers of our Market Intelligence solution. This role will report to the Team Manager of Customer Success. Our Market Intelligence solution is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving online traffic. As an Account Manager on our Inside Sales team, you will own the relationship with our small to medium-business customers, and work with them to make sure they are getting the most value out of our platform and data. Your success in the role will be comprised of both retention and upsell/business growth components.

Requirements

• Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
• Track record of working in a role with a quota and proven success towards achieving that quota
• Ability to identify value drivers in recurring revenue business models
• Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers.
• Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs.
• Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention.
• Analytical skills to track customer metrics and derive actionable insights.
• Self-motivated, organized, and able to manage multiple priorities effectively.
• Team player who can collaborate effectively with colleagues and business partners

Nice To Haves

• Experience working within SaaS
• Strong understanding of the digital marketing space and trends

Responsibilities

• Managing and developing long-term partnerships with customers of our Market Intelligence solution
• Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention.
• Proactively manage the renewal process to secure timely renewals and minimize churn.
• Implement strategies to increase retention and reduce attrition rates.
• Identifying opportunities for account expansion and revenue growth within your assigned customer base.
• Proactively presenting upsell and cross-sell opportunities to drive increased product adoption and usage.
• Develop strategies from Similarweb data to help your customers reach their business goals and KPIs.
• Sourcing, outbounding, and landing new contacts within a client’s organization to both find new users and level up your relationships.

Benefits

• Competitive compensation packages
• Regular team outings and happy hours
• Professional Growth Career Week
• Personalized coaching
• Mentorship program
• Ongoing learning solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees