Account Manager, SMB

SPS Commerce • Rogers, AR

2d • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Account Manager, SMB SPS Commerce is a leading provider of cloud-based supply chain management solutions, connecting a global network of retail trading partners. We foster a collaborative, inclusive environment where innovation and continuous improvement are valued. Join SPS Commerce and be part of a team helping small and mid-sized businesses grow and succeed in the global retail ecosystem. Position Summary Client relationships are our top priority. We're looking for a customer-focused Account Manager to manage and grow a portfolio of SMB customer accounts. This role focuses on driving renewals, reducing churn, and identifying expansion opportunities while partnering closely with Sales and Customer Success to ensure customers realize value quickly and consistently.

Requirements

• 2+ years of professional experience in B2B SaaS sales, account management, or a customer-facing role.
• Strong relationship-building skills with a customer-first mindset.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Comfort using data to support customer conversations and recommendations.
• Strong written and verbal communication skills.
• Solid listening, negotiation, and presentation abilities.
• High attention to detail and strong organizational skills.
• Experience with CRM/customer platforms (e.g., HubSpot).

Nice To Haves

• CPG industry experience is a plus.

Responsibilities

• Manage a portfolio of SMB customer accounts, serving as the primary point of contact.
• Build strong, trust-based relationships with customers and understand their business needs.
• Lead renewal conversations and support expansion opportunities within existing accounts.
• Maintain accurate customer and contract records, including renewal timelines.
• Identify opportunities to improve product adoption and uncover new use cases.
• Collaborate with Sales and Customer Success to support retention and growth.
• Communicate clearly and consistently with customers regarding progress, updates, and next steps.
• Work closely with internal teams to align on customer goals and account strategy.

Benefits

• SPS Commerce offers a comprehensive benefits package including health, dental, vision, disability and life insurance, paid time off, 401(k), health and flexible spending accounts, employee stock purchase plan, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed