Account Manager - SLG

Ricoh Americas Holdings • Chandler, AZ

3d

About The Position

Account Manager - State, Local Government Position Profile The Account Manager (AM) addresses critical business challenges and builds strong customer relationships to drive growth. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic engagement with decision-makers and influencers.

Requirements

• Bachelor’s degree or equivalent experience required.
• 3+ years of proven business development experience.
• Foundational knowledge of P&L components.
• Ability to research and analyze customer environments for strategic conversations.
• Proven ability to manage multiple accounts with attention to detail.
• Strong collaboration and influence-building skills.
• Outstanding communication skills (verbal and written).
• Proven ability to develop and maintain professional relationships with stakeholders.
• Strategic thinking to expand core services across customer enterprises.
• High learning agility and adaptability.
• Ability to create sponsors and advocates within the customer approval process.

Nice To Haves

• Experience in IT and/or software services preferred.
• Understanding of document workflow solutions and processes preferred.
• Understanding of solution design processes.
• Knowledge of Ricoh offerings and ability to stay current.

Responsibilities

• Business Development: Identify and pursue new opportunities within existing and prospective accounts to increase Ricoh’s market share.
• Build relationships with decision-makers and influencers to open new doors.
• Customer Engagement: Understand the customer’s environment and buying process, focusing on needs rather than predetermined products or services.
• Solve critical business challenges through research, discovery, and consultative conversations.
• Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling.
• Articulate how buying decisions impact the customer’s financial position.
• Communication & Presentation: Deliver persuasive presentations in person and virtually.
• Maintain excellent verbal and written communication skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees