Account Manager, Sales

IntegriChain • Philadelphia, PA

10h

About The Position

IntegriChain is the data and application backbone for life sciences market access. We offer the leading data, analytics, and business process application platform that helps pharmaceutical and biotech manufacturers bring therapies to market more efficiently and ensure patients can access and afford their medications. The Account Manager is a key member of the Sales team, responsible for maintaining consistent communication, ensuring service execution, and identifying pockets of expansion within a defined book of less complex accounts. This role is ideal for someone with strong customer service instincts and foundational sales skills who is looking to deepen their client-facing experience while managing a higher-volume account portfolio. While not expected to drive large-scale transformation, the Account Manager is accountable for ensuring account satisfaction, monitoring engagement health, and seeding interest in scalable solutions where applicable.

Requirements

• Foundational communication skills (written and verbal) with a professional presence.
• Comfort with CRM and activity tracking tools; ability to manage a larger volume of smaller accounts effectively.
• Eagerness to grow in client-facing roles with mentorship from senior team members.
• Experience: 1-3 years of experience in account coordination, customer service, or sales roles (SaaS or healthcare experience a plus).
• Strong follow-up and responsiveness instincts with a service-first mindset.
• Willingness to initiate customer touchpoints, deliver templated messaging, and follow through on assigned action items.
• “Sales DNA”: ability to apply rigor and tenacity in approach, and can quickly assess and problem solve when needs are unmet
• Technical Skills: Proficiency in CRM/sales tools; strong presentation and communication skills.
• Education: Bachelor’s degree in Business, Life Sciences, or related field preferred (or equivalent experience).
• Professional Presence: Ability to engage senior executives with confidence and credibility.

Responsibilities

• Serve as the primary point of contact for day-to-day account needs and inquiries.
• Monitor and respond to service obligations, documentation requests, and minor issues across assigned accounts.
• Track account activity and satisfaction through CRM and internal systems.
• Manage and execute customer contract renewals within your territory, ensuring high levels of satisfaction and retention.
• Build trust through consistent, helpful communication and dependable follow-up.
• Maintain a regular touchpoint cadence (lightweight Business Reviews or check-ins) to ensure customer satisfaction and surface small-scale service gaps or needs.
• Present ‘soft launch’ product offerings and campaign decks to generate interest, identify fit, and qualify leads.
• Initiate warm prospecting conversations across current customer accounts by leveraging existing IntegriChain relationships.
• Escalate at-risk accounts, service interruptions, or dissatisfaction indicators to internal leaders with urgency.
• Introduce new or enhanced offerings using standardized decks and talking points as part of quarterly or campaign-based outreach.
• Identify and qualify mild interest or customer fit for upsell opportunities and route to Account Management Leadership or Solutions SMEs for follow-up.
• Utilize templated scripts and product materials to seed awareness and drive referrals for appropriate account coverage where warranted.
• Act as a connector between the customer and internal IntegriChain teams (Engagement, Product, Support).
• Maintain clear documentation of interactions and outcomes for visibility across teams.
• Collaborate with Account Management Leadership, Solutions, and Customer Engagement to align on customer journey transitions, renewals, and minor expansion activity.

Benefits

• Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave
• 401(k) Plan with a Company Match to prepare for your future
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees