Sales/Account Manager

Easy Ice LLC•Harwood Heights, IL

11d•Hybrid

About The Position

If you’re a motivated self-starter who thrives in a fast-paced environment, loves building connections, and wants to be part of a supportive team with growth potential, this is your chance to shine! Join Easy Ice and help us make an impact in a growing industry with an innovative approach. Easy Ice continues to grow and seeks a customer focused Sales Account Manager to grow the accounts and sales in Chicago, Illinois. POSITION SUMMARY: The Sales Account Manager’s primary responsibility is to grow our customer base by finding and signing up customers that represent the best fit for our service offering. In addition, this position will be responsible for handling customer service issues and requests for customers of Easy Ice (equipment swaps, relocation of ice machines, and visiting accounts to assist with collections). At Easy Ice, we view ourselves as an extension of our customer’s operations team. As the first point of contact with our company, it is the Sales/Account Manager’s responsibility to establish a positive foundation for lasting business partnerships with our customers. By providing fast, friendly, and expert advice, a successful Sales/Account Manager will continue to grow the business responsibly while providing a customer experience that is unparalleled in the industry.

Requirements

Bachelor’s degree or 5+ years of related experience
5-7 years of sales and/or customer service experience is preferred
Unrestricted right to work in the United States, required
Working knowledge of computer programs (Microsoft Word, Excel, Outlook, PowerPoint) and multi-line phone systems
Strong command of company’s policies and procedures
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
You are self-motivated, disciplined and work well individually and as a team member.
Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills

Responsibilities

Respond to in-coming prospect calls and web submissions
Build trusted relationships with customers based on our collective expertise and experience
Help customers identify their business needs for an ice making solution and ensure they understand how we can address those needs
Identify the proper equipment for each customer’s business needs
Identify a customer’s process for making a decision regarding the proposed solution
Identify any concerns a prospective customer may have in outsourcing their ice making solution and work to ensure both parties believe we can address their concerns
Manage the call so that you collect all the important information while ensuring the call has a pleasant, natural flow
Issue quotes using company systems
Set-up/organize new accounts along with obtaining necessary documentation
Disqualify accounts that do not fit our program guidelines
Take detailed notes about client interactions
Manage a queue of customer sales opportunities
Work with new owners of a business that have a machine installed in a timely fashion to sign them up as a new customer prevent the loss of an account or equipment
Achieve pre-determined annual sales goal
Provide assistance regarding customers’ issues, account status and required changes
Work with existing customers to re-size equipment if necessary or select new installation locations within the current business.
Visit customers and assist in the collections of accounts
Prepare any and all paperwork pertaining to account changes as it pertains to collection payments (credit card/bank draft)
Prepare all corresponding install and pull information as it pertains to your assigned accounts
As needed, coordinate the recovery of equipment from closed accounts
Contribute to team effort by performing other duties as assigned