Account Manager, Retail Media-L2

Albertsons Companies•Boise, ID

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. About Albertsons Media Collective Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most. We are a collection of local businesses serving communities through the richness of diversity, relationships, and locality. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. The Account Manager (L2) is responsible for delivering best-in-class client experiences when working with The Collective. Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans. The position will be based in Boise ID, Pleasanton CA, Dallas, TX, Fullerton CA, Chicago, IL or NYC

Requirements

4+ years of Media/Retail/Account Management Experience
Strong organization and process development skills
Strong ability to story tell with data
Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP level
Ability to foster partnerships with merchandizing partners

Responsibilities

Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment
Continuously monitor, learn and develop knowledge of retail media landscape
Client travel as needed

Benefits

Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

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