Account Manager, Retail Business

Apple • Elk Grove, CA

9h • Onsite

About The Position

Apple is seeking a dynamic sales leader for the Account Manager, Retail Business role. This position is crucial for introducing customers to Apple's solutions and fostering relationships with new and existing Small and Medium-Sized Business (SMB) customers. The dedicated Business teams provide personalized experiences, matching businesses with hardware, software, and services to support their growth. In Apple's Contact Center for SMB, the team proactively connects with customers to help them start, grow, and transform their companies. The ideal candidate will inspire an outbound team to deepen loyalty with existing SMB customers and acquire new ones, with a proven track record of exceeding ambitious targets and developing talent in fast-paced environments. As an Account Manager, you will lead the customer journey for commercial businesses within your territory, transforming their operations with Apple. This involves collaborating with retail and market teams to execute Apple's vision, identifying opportunities, and crafting solutions throughout the sales cycle. The role requires adaptability, strong communication, and a passion for thriving in an innovative environment to help business customers leverage Apple's ecosystem.

Requirements

• Minimum 3 years of B2B sales experience in technology-based products or solutions, with demonstrated achievement against sales targets
• Proven track record of quota attainment and account growth, with measurable results in expanding customer relationships and revenue generation
• Experience managing a defined territory or portfolio of commercial accounts through the full sales cycle, including prospecting, needs assessment, solution development, forecasting, and driving adoption
• Experience building and managing sales pipelines by analyzing customer needs, business requirements, and buying timelines to forecast accurately and prioritize opportunities
• Experience collaborating across multiple teams or departments (such as technical specialists, operations, marketing, or customer-facing teams) to develop integrated solutions and achieve business objectives

Nice To Haves

• Experience with Apple's ecosystem (hardware, software, services) and track record of translating technical capabilities into business solutions for small and medium business customers
• Experience analyzing sales data, market trends, and customer insights to identify new opportunities, improve forecast accuracy, and develop customized account strategies
• Track record of identifying and developing new business opportunities beyond existing customer needs by influencing stakeholders and executives to adopt technology as a strategic business partner
• Demonstrated success motivating and influencing cross-functional colleagues and leaders by articulating clear vision, serving as a role model, and championing organizational values to achieve business goals
• Proven ability to communicate effectively with stakeholders at multiple organizational levels through written and verbal channels, adapting messaging to influence decision-makers and drive action

Responsibilities

• Lead the customer journey for commercial businesses across your territory transforming how they work, connect, and innovate
• Collaborate with retail and market teams to bring Apple's vision to life, identifying opportunities and crafting solutions throughout the entire sales cycle
• Execute Apple's Retail Business vision and strategy, driving revenue growth and expanding Apple's solution footprint within a designated territory
• Foster long-term adoption of Apple products, integrated solutions, and services among assigned businesses
• Proactively identify, develop, forecast, and close opportunities throughout the entire sales cycle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees