Account Manager - Publisher

IQVIA•Durham, PA

9d•$49,500 - $124,000•Remote

About The Position

We're rapidly growing and looking for super-curious, passionate, and driven individuals to join our team. Our people are our greatest asset and we're committed to creating an environment where we all thrive doing what we love. The Publisher Account Manager will help onboard, manage, and grow publisher partner relationships, and provide support to the clients of the IQVIA Publisher Suite. This individual will work closely with publisher development, sales, client services and product and engineering teams to implement and grow the usage of the IQVIA platform within publisher organizations. About the Team The Publisher Team is a growing team of innovative leaders who are solutions oriented with strong relationship building skills. Together we build trusted publisher partnerships, where we provide strategic offerings and optimizations resulting in mutual wins as well as outstanding performance. We look for innovative, proactive, tech-savvy, detail-oriented, consultative people who strive to build strong partnerships on a foundation of trust and excellent customer service. If you are driven to provide outstanding results for your clients by providing strategic solutions and want to join one of the fastest growing technology companies, we’d love to hear from you. About The Job: Maintain, develop and grow existing publisher partner relationships Manage all day-to-day operations associated with publisher partners Build solid customer relationships and serve as a point person for customer inquiries Manage the technical deployment (including tag-based or header bidding integrations) and on-boarding of new clients Train clients on the platform, encourage the adoption of new features and provide feedback internally on client needs In-depth understanding of publisher KPI’s and provide valuable solutions surrounding publisher monetization strategy, and IQVIA product adoption Manage key publisher information such as revenue tracking, platform usage, and growth opportunities (i.e. inventory expansion) Troubleshoot and uncover publisher issues & issues in the endemic marketplace around campaign delivery, revenue, fill rate, etc. Identify growth opportunities with existing publishers to grow publisher monetization efforts Develop and present publisher QBRs / ABRs Actively QA product deployments across all publisher partners Assist sales and publisher development teams on maintenance of ad campaigns and communicate between groups on opportunities sold Work closely with the Publisher Development, Product, Engineering, Finance, and Marketing teams

Requirements

2 years of account management, publisher management, customer support and/or ad operations experience; preferably in programmatic advertising, inventory management, with experience in identity and measurement solutions
Desire to work in a rapidly growing department, and the ability to work in fast-paced, ever-changing environments
Experience troubleshooting technical issues and providing meaningful solutions and optimizations to clients to grow account
Highly motivated, energetic, desire to grow, ambitious
Detail oriented and must have flexibility to work with diverse projects
Strong verbal and written communication skills; confidence in presenting to clients
High proficiency with Word, Excel and PowerPoint

Nice To Haves

Basic knowledge of HTML and JavaScript

Responsibilities

Maintain, develop and grow existing publisher partner relationships
Manage all day-to-day operations associated with publisher partners
Build solid customer relationships and serve as a point person for customer inquiries
Manage the technical deployment (including tag-based or header bidding integrations) and on-boarding of new clients
Train clients on the platform, encourage the adoption of new features and provide feedback internally on client needs
In-depth understanding of publisher KPI’s and provide valuable solutions surrounding publisher monetization strategy, and IQVIA product adoption
Manage key publisher information such as revenue tracking, platform usage, and growth opportunities (i.e. inventory expansion)
Troubleshoot and uncover publisher issues & issues in the endemic marketplace around campaign delivery, revenue, fill rate, etc.
Identify growth opportunities with existing publishers to grow publisher monetization efforts
Develop and present publisher QBRs / ABRs
Actively QA product deployments across all publisher partners
Assist sales and publisher development teams on maintenance of ad campaigns and communicate between groups on opportunities sold
Work closely with the Publisher Development, Product, Engineering, Finance, and Marketing teams