Account Manager--Public Entity

Acrisure • Woodbridge Township, NJ

84d • $90,000 - $100,000

About The Position

The Benefits Account Manager will provide mid-level support to Account Executives servicing the Public Entity and Municipal Sector business. This role involves establishing and maintaining professional relationships with internal staff, carriers, and clients, assisting with pre-renewal marketing and analysis, renewal administration, and ongoing communication. The position requires responding to client inquiries, managing enrollment materials, and ensuring compliance with government regulations.

Requirements

• 2-5 years of experience working in employee health benefits or insurance benefit information.
• Work effectively and efficiently within strict deadlines as part of a team.
• Strong organization and time management skills.
• Ability to self-manage in a fast-paced environment and to troubleshoot issues as they arise.
• Strong knowledge of Excel and experience navigating online systems.
• Excellent interpersonal, analytical, and written communication skills.
• Experience working in a strong customer-service-focused environment within human resources, personnel benefit staff.
• Knowledge in Medical, Pharmacy, Dental and Vision benefits is strongly preferred.
• Experience in developing educational and training materials for open enrollment meetings.

Nice To Haves

• Life and Health License required.

Responsibilities

• Establish, develop, and sustain professional relations with internal staff, carriers, and clients.
• Assist Account Manager with assigned book of business as it relates to pre-renewal marketing and analysis, renewal administration, and ongoing communication.
• Respond to client questions and issues while maintaining appropriate client files.
• Manage enrollment and educational material under the direction of the Account Manager.
• Manage Retiree medical and COBRA notifications when assigned.
• Investigate and resolve eligibility file issues, research and resolve file discrepancies reported by carriers.
• Provide timely updates to client and carrier requests.
• Provide policy interpretation and clarify procedures to HR and Department management per the contracts issued by the carriers.
• Assist in annual benefits open enrollment including plan design changes and testing; conduct open enrollment presentations when needed.
• Assist in identifying inefficiencies and areas in need of improvement.
• Ensure all post renewal activities are completed timely (Cobra, SBC’s, Epic, review of first renewal billing and census).
• Oversee preparation, development and release, of assigned account RFP’s.
• Release all renewal marketing timely to respective Carrier’s/TPA’s.
• Track marketing responses and follow up based on delivery date.
• Review all proposals confirming responses match the requested products requested.
• Spreadsheet client financials for review with the Account Manager.
• Perform other duties when necessary to support assigned Account Manager.
• Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately.
• Support the call center Customer Service Rep, providing guidance when needed, monitoring calls, benefits inbox, resolving eligibility or claims issues.

Benefits

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Parental Leave
• Generous time away

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees