Account Manager Provider Groups

UnitedHealth Group Inc.•Columbia, MO

34d•Remote

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Account Manager has geographic responsibility for the quality and economic performance of the physician practice with the goal of developing a high performing provider network within the State of Kansas and Missouri. This includes analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. The Account Manager will develop and sustain a solid day-to-day relationship with stakeholders, the physician and office staff to effectively implement the business solutions developed by the Client Services leadership team. The Account Manager is accountable for overall performance and profitability for their assigned groups as well as ownership and oversight to provide redirection as appropriate and approved. The responsibilities of this position include capabilities in the following areas: strategic planning and analysis; understanding of HEDIS, Star ratings, accurate documentation, and coding; advanced communication skills; and the ability to develop clear action plans and drive process. If you are located in Columbia, MO, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

3+ years of experience in a related medical field or health plan setting (network management, contracting and/or recruitment, or provider relations)
Knowledge of state and federal laws relating to Medicare
Solid working knowledge of Medicare health care operations including HEDIS, CMS reimbursement models, and Medicare Advantage
Understanding of IPAs, Clinically Integrated Networks, Medicare Shared Savings Programs, capitation/value-based contracting, and narrow networks
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to travel 25% of the time
Driver's License and access to a reliable transportation

Nice To Haves

Demonstrated ability to function as a mentor to others
Demonstrated ability to develop long-term positive working relationships
Demonstrated ability to communicate and facilitate strategic meetings with groups of all sizes
Demonstrated ability to work independently, use good judgment and decision-making process
Demonstrated ability to conduct performance evaluation to identify performance measures or indicators and the actions needed to improve or correct performance, relative to the goals
Demonstrated ability to resolve complete problems and evaluate options to implement solutions
Demonstrated ability to adopt quickly to change in an ever-changing environment
Proven solid business acumen, analytical, critical thinking, and persuasion skills
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Responsibilities

Educate providers to ensure they have the tools needed to meet quality, coding and documentation, and total medical cost goals per business development plans
Develops strategies and create action plans that align provider pools and groups with company initiatives, goals, quality outcomes, program incentives, and patient care best practices
Drive processes and improvement initiatives that directly impact revenue, HEDIS/STAR measures and quality metrics, coding and documentation process and educational improvements
Conduct new provider orientations and ongoing education to provider and their staff on healthcare delivery products, health plan partnerships, processes, and tools
Use and analyze data to identify trends, patterns and opportunities for the business and clients, and collaborating and/or participating in discussions with colleagues and business partners to identify potential root cause of issues
Conduct provider meetings to share and discuss reporting data and analysis, issue resolution needs, implement escalation processes for discrepancies, and manages or ensures appropriate scheduling, agenda, and materials
Collaborates with internal clinical services teams, alongside operational leaders' leaders, to monitor utilization trends to assist with developing strategic plans to improve performance
Assists provider groups with investigating standard and non-standard requests and problems, to include claims and member support services
Maintains effective support services by collaborating effectively with the medical director, operations, and cross functional teams, and other departments
Demonstrate understanding of providers' business goals and strategies to facilitate the analysis and resolution of their issues
Performs all other related duties as assigned
Solid analytical skills required to support, compile, and report key information
Drive processes that directly impact Revenue, HEDIS/STAR measures and Quality Metrics, and total cost of care, as appropriate
Use data to identify trends, patterns and opportunities for the business and clients. Develop business strategies in line with company strategic initiatives
Engage provider staff and providers in analysis and evaluation of functional models and process improvements; identify dependencies and priorities
Evaluate and drive processes, provider relationships and implementation plans
Produce, publish, and distribute scheduled and ad-hoc client and operational reports relating to the performance of related metrics and goals
Collaborate with internal leaders to foster teamwork and build consistency throughout the market
Serves as a liaison to the health plan and all customers
Requires solid presentation skills, problem solving and ability to manage conflict and identify resolutions quickly
Have the ability to communicate well with physicians, staff, and internal departments