Account Manager - Professional & Exec Risks (Cyber & Technology)

Lockton•Los Angeles, CA

12h

About The Position

An Account Manager in the Lockton Cyber and Technology Practice provides the highest level of customer service in supporting and coordinating complex Cyber Liability, Technology Errors & Omissions, and various other insurance placements for Enterprise organizations across industry classes. They champion client service engagements, support data driven risk modeling, and deliver custom solution design through a wide range of insurance and technology products alongside Account Executives.

Requirements

Bachelor’s Degree in Business Administration, Risk Management, Finance, Economics or related field and/or years of experience equivalent
Typically, two or more years of direct corporate client facing experience is required
Strong attention to detail, plus organizational and time management skills to prioritize workloads and meet deadlines
Strong experience in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong verbal, written, and interpersonal skills to interact with Clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner
Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended education beyond continuing education requirements
Understands financial and technology industry trends and governmental regulations
Ability to travel by automobile and aircraft and be away from home more than one day and night, as needed
Legally able to work in the United States

Responsibilities

Services designated book of business as it relates to building insurance programs, executing consultative engagements, and performing general client administration
Gathers and ensures accuracy of Client operational exposure information including reviewing financial statements & quarterly/annual reports, cyber security controls, policies, and procedures as well as contractual requirements and loss run schedules
Supports placement of new lines of coverage by initiating internal tooling processes, collecting and organizing documentation, and owning deliverable execution
Generates materials for Client presentations and meetings at direction of Account Executives
Updates specifications, summary information, and other client deliverables to reflect program changes
Responds to Client inquiries and maintains documentation of communications
Processes Client audits and creates audit analyses
Informs Client of all changes that may affect insurance premiums or coverage
Creates and sends compliance communications as needed
Engages with Producer and Accounting Department to execute collection efforts or triage billing discrepancies
Upholds insurance documentation standards by auditing quotes, binders, endorsements, and completing policy checks
Solicits, monitors receipt, and requests changes of quotes while facilitating carrier negotiations with Account Executives
Binds coverage under direction of the Unit Manager/Account Executives
Engages with Cybersecurity vendors to tailor custom solutions for Clients with Account Executive guidance
Gathers and compiles information for new business opportunities and renewal book management
Inputs client information into the data management system, ensuring accuracy and completeness
Participates in ongoing team calls for book maintenance, client engagement tracking, and other administrative requirements