Account Manager - Professional & Exec Risks (Cyber & Technology)

Lockton • Los Angeles, CA

2h

About The Position

An Account Manager in the Lockton Cyber and Technology Practice provides the highest level of customer service in supporting and coordinating complex Cyber Liability, Technology Errors & Omissions, and various other insurance placements for Enterprise organizations across industry classes. They champion client service engagements, support data driven risk modeling, and deliver custom solution design through a wide range of insurance and technology products alongside Account Executives.

Requirements

• Bachelor’s Degree in Business Administration, Risk Management, Finance, Economics or related field and/or years of experience equivalent
• Typically, two or more years of direct corporate client facing experience is required
• Strong attention to detail, plus organizational and time management skills to prioritize workloads and meet deadlines
• Strong experience in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal, written, and interpersonal skills to interact with Clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner
• Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended education beyond continuing education requirements
• Understands financial and technology industry trends and governmental regulations
• Ability to travel by automobile and aircraft and be away from home more than one day and night, as needed
• Legally able to work in the United States

Responsibilities

• Client Servicing
• Services designated book of business as it relates to building insurance programs, executing consultative engagements, and performing general client administration
• Gathers and ensures accuracy of Client operational exposure information including reviewing financial statements & quarterly/annual reports, cyber security controls, policies, and procedures as well as contractual requirements and loss run schedules
• Supports placement of new lines of coverage by initiating internal tooling processes, collecting and organizing documentation, and owning deliverable execution
• Account Administration
• Generates materials for Client presentations and meetings at direction of Account Executives
• Updates specifications, summary information, and other client deliverables to reflect program changes
• Responds to Client inquiries and maintains documentation of communications
• Processes Client audits and creates audit analyses
• Informs Client of all changes that may affect insurance premiums or coverage
• Creates and sends compliance communications as needed
• Engages with Producer and Accounting Department to execute collection efforts or triage billing discrepancies
• Vendor Communication & Processing
• Upholds insurance documentation standards by auditing quotes, binders, endorsements, and completing policy checks
• Solicits, monitors receipt, and requests changes of quotes while facilitating carrier negotiations with Account Executives
• Binds coverage under direction of the Unit Manager/Account Executives
• Engages with Cybersecurity vendors to tailor custom solutions for Clients with Account Executive guidance
• Data Hygiene
• Gathers and compiles information for new business opportunities and renewal book management
• Inputs client information into the data management system, ensuring accuracy and completeness
• Participates in ongoing team calls for book maintenance, client engagement tracking, and other administrative requirements

Benefits

• Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level