BIA - Account Manager, Premier Client Group - HYBRID

Arbella Insurance Group•Norwood, MA

51d•$68,250 - $78,000•Hybrid

About The Position

Bearingstar Insurance, a member of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer highly competitive salaries, bonus and incentives above commission, excellent benefits, and great training and development programs. Primary Function The Account Manager’s primary focus is to retain and enhance the book of business within Bearingstar’s Premier Client Group and high net-worth customers through the delivery of high quality, personalized, and hands-on customer service. The Account Manager will handle the Premier Client Group across the agency’s footprint, with enrolled clients affiliated with the agency’s Insurance Consultants and/or any of its office locations in Connecticut and Massachusetts. This position requires the employee to act as the agency/company representative to our prospective clients, fellow professionals, public, and general business community.

Requirements

Our candidates must be motivated, goal-oriented self-starters with excellent interpersonal and communication skills who can work alone and in a team environment.

Nice To Haves

Experience working with Chubb, Pure and other high net-worth carriers is a plus.
Candidates holding a MA and CT Property and Casualty license is preferred.

Responsibilities

Contact prospects and clients using in person, telephone and email techniques to provide professional consultative advice about recommended coverages.
Prepare proposals as necessary, complete applications and calculate and quote premium rates for recommended protection, explain policy features & benefits, present options, upgrades and provide an overall analysis of protecting the customer’s property & casualty exposures.
Collect premium deposits and record payments.
Assist in the solicitation and account management of employer based worksite marketing opportunities & related association sales activities.
Counsel and provide advice to customers including, but not limited to identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
Provide customer service & support within the agency on an “as needed” basis.
Achieve established customer retention and sales production goals related to the acquisition of client referrals for the Personal Lines sales team and the identification of cross-sell opportunities and referrals to the agency’s Life and Commercial Lines departments.
Ensure new business consistent with the agency’s standards for acceptable, profitable business.
Update the agency management system fully to document client interactions to ensure service team fully understands what is going on with clients’ portfolios, and to protect agency from errors and omissions.
Properly follow established workflow and documentation standards.
Follow up on suspense items in a timely manner.
Become proficient with technology tools and applications to achieve the highest levels of efficiency and accuracy.
Prepare regular reports detailing activities and results as requested.
Maintain proper insurance licensing.
Maintain positive relationships with customers and co-workers.
Perform other related duties as assigned.