Premier Service Group Consultant
About The Position
As a Premier Service Group Consultant, you’ll serve as the frontline ambassador for our customers and field teams, delivering exceptional service that drives satisfaction and loyalty. Your mission is to empower clients and users with precise, timely solutions while fostering trust through every interaction. Key responsibilities include: proactive problem-solving, data-driven insights, manage response times and workflows and stay ahead of evolving business tools and technologies. Join us in shaping a support ecosystem where expertise meets innovation—turning every client touchpoint into an opportunity for success. What will you do? Function as a dedicated resource for Council-level teams by providing exceptional support pertaining to technical, operational, and business questions/escalations. Provide accurate information on business processes. Accurately record and escalate product, operational, or technology issues to the appropriate owner. Understand required accountabilities in the area in which the Consultant works. Thoroughly manage all inquiries from initial contact to resolution by taking all necessary steps to fully address and resolve the issue. Assist with outbound interactions for other associates. Escalate questions to the appropriate senior leaders. Reduce risk by suggesting process changes or modifications as appropriate. Perform other duties and responsibilities as assigned.
Requirements
- 4-year degree + 2+ years of relevant experience OR High school diploma + 4+ years of relevant experience
- Adherence to customer service (MAGIC) standards, strong verbal/written skills, and composure under pressure
- Deep knowledge of RBC products, departments, policies, and financial industry dynamics
- Exception-based processing, research skills, and conflict resolution
- Multitasking in fast-paced settings, Windows/Office Suite proficiency (Word, Excel, Outlook)
Nice To Haves
- 4-year degree in business, finance, or related field
- 2+ year business or customer service experience
- Salesforce contact management experience
Responsibilities
- Function as a dedicated resource for Council-level teams by providing exceptional support pertaining to technical, operational, and business questions/escalations.
- Provide accurate information on business processes.
- Accurately record and escalate product, operational, or technology issues to the appropriate owner.
- Understand required accountabilities in the area in which the Consultant works.
- Thoroughly manage all inquiries from initial contact to resolution by taking all necessary steps to fully address and resolve the issue.
- Assist with outbound interactions for other associates.
- Escalate questions to the appropriate senior leaders.
- Reduce risk by suggesting process changes or modifications as appropriate.
- Perform other duties and responsibilities as assigned.
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across the business
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
