Account Manager, Platform Success (Remote)

IQVIA•New York, NY

13d•Remote

About The Position

To be eligible for this position, you must reside in the same country where the job is located. IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at www.iqviadigital.com At the center of IQVIA Digital sits our IQVIA Media Operating System, a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results – all without having to pick up the phone. Platform Success is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results. We're rapidly growing and looking for super-curious, passionate and driven individuals to join our team. Our people are our greatest asset and we're committed to creating an environment where we all thrive doing what we love. The Account Management team will work post-sale to cultivate senior-level relationships, provide programmatic, social, and email consultation, and ensure our clients are wildly successful on the marketing initiatives they’re running across the operating system. Role: The Account Manager, Platform Services is a strategic partner to our most important clients, responsible for driving client success, retention, and growth across IQVIA’s Media Operating System. This role blends deep platform expertise with consultative leadership, guiding clients through complex digital marketing initiatives and ensuring they maximize the value of their campaigns. As a senior member of the Platform Services team, you will mentor Account team members, lead strategic engagements, and represent IQVIA Digital in executive-level client conversations.

Requirements

Bachelor’s degree preferred; background in business, marketing, analytics, or a related field preferred
5+ years of experience in digital media, programmatic advertising, or ad tech, with at least 3 years in a senior client-facing or account management role
Proven experience leading strategic client engagements and growing a book of business against revenue targets
Deep expertise in building and optimizing omnichannel digital campaigns using platform insights and data
Comfortable serving as the strategic point of contact for clients, agencies, and publishers; able to translate complex media strategies into clear, actionable plans
Demonstrated leadership in programmatic strategy development and implementation; experience mentoring or managing junior team members
Skilled at engaging with trading teams and navigating platforms to align execution with strategic goals
Understanding of agency and/or publisher media planning process, including how programmatic fits alongside social, email, and TV
Able to prioritize work based on strategic value and self-manage across multiple projects
Strong analytical skills to draw insights from large datasets and translate them into business solutions
Excellent written and verbal communication skills; proven ability to influence cross-functional teams and senior stakeholders
Passion for working in a space that sits at the intersection of healthcare and technology

Nice To Haves

Prior experience working with healthcare clients or within regulated industries strongly preferred
Knowledge of paid search and social campaigns across Google Ads and Facebook preferred
Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.) preferred

Responsibilities

Senior Client Relationship Management & Advocacy: Serve as the primary relationship owner for high-value clients, building trusted partnerships through strategic guidance, transparency, and proactive communication. Anticipate client needs and deliver solutions that drive long-term growth.
Strategic Campaign Planning & Execution: Lead the design and execution of sophisticated omnichannel campaigns, leveraging platform capabilities and data-driven insights to achieve client objectives. Translate complex goals into actionable media strategies that maximize ROI and efficiency.
Performance Insights & Optimization: Analyze and interpret campaign performance data, identifying trends, opportunities, and risks. Deliver advanced recommendations and insights that empower clients to refine their strategies and achieve measurable business outcomes.
Cross-Functional Collaboration & Leadership: Partner with Programmatic Traders, Product, and Engineering teams to troubleshoot issues, advocate for feature enhancements, and ensure seamless campaign execution. Mentor Account Managers and contribute to team development and best practices.
Thought Leadership & Industry Expertise: Act as a trusted advisor, educating clients on evolving ad tech trends, best practices, and emerging opportunities. Represent IQVIA Digital in executive client meetings, QBRs, and industry events, positioning the platform as a market leader.

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