Account Manager, Platform Services

IQVIA•Durham, NC

2d•Remote

About The Position

Account Manager, Platform Success - IQVIA Digital (Remote) To be eligible for this position, you must reside in the same country where the job is located. IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at www.iqviadigital.com At the center of IQVIA Digital sits our IQVIA Media Operating System, a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results – all without having to pick up the phone. Platform Success is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results. We're rapidly growing and looking for super-curious, passionate and driven individuals to join our team. Our people are our greatest asset and we're committed to creating an environment where we all thrive doing what we love. The Account Management team will work post-sale to cultivate senior-level relationships, provide programmatic, social, and email consultation, and ensure our clients are wildly successful on the marketing initiatives they’re running across the operating system. Role: The Account Manager serves as the day-to-day client relationship owner for platform clients, ensuring their success through strategic guidance, proactive performance management, and seamless execution. This role blends deep platform expertise with consultative client management, helping clients maximize the value of their campaigns while understanding the entire digital advertising ecosystem. The team ensures clients receive best-in-class service, strategic recommendations, and audience targeting strategies that drive measurable business outcomes.

Requirements

Bachelor's Degree required.
Four (4) years’ experience required building client relationships and growing a book of business against a revenue target.
Programmatic Strategy Expertise: Proven experience building and optimizing omnichannel digital campaigns using platform insights and data.
Client-Facing Experience: Comfortable serving as the strategic point of contact for clients, agencies, and publishers; able to translate complex media strategies into clear, actionable plans.
Strategic Leadership: Ability to lead programmatic strategy development and implementation, acting as the go-to resource for internal teams and external partners.
Cross-Functional Collaboration: Skilled at engaging with trading teams and navigating platforms to align execution with strategic goals.
Able to prioritize work based on strategic value and self-manage across multiple projects.
Proficiency in breaking down complex technical problems into business solutions.
Strong analytical skills to draw insights from large datasets.
Excellent written and verbal communication skills.
Proven ability to work with and influence cross-functional teams.
Passion for working in a space that sits at the intersection of healthcare and technology.

Nice To Haves

Healthcare Industry Knowledge: Prior experience working with healthcare clients or within regulated industries is strongly preferred.
Knowledge of paid search and social campaigns across Google Ads and Facebook preferred.
Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.) preferred.
Knowledge of agency and/or publisher media planning process, including how programmatic fits alongside social, email and TV preferred.

Responsibilities

Client Relationship Management & Advocacy: Act as a primary point of contact for clients, building strong partnerships through trust, transparency, and consistent communication. Work closely with sales team to anticipate client needs, proactively addressing challenges and opportunities before they escalate.
Strategic Campaign Planning & Execution: Collaborate with Programmatic Traders to design and execute campaigns aligned with client KPI's, leveraging platform capabilities to drive performance. Translate client goals into actionable media strategies that maximize ROI and efficiency.
Performance Insights & Optimization: Regularly analyze and interpret campaign performance data, identifying trends, areas for improvement, and growth opportunities. Provide proactive recommendations and data-backed insights that empower clients to refine their strategies.
Collaboration with Cross-Functional Teams: Work closely with traders, Product, and Engineering teams to troubleshoot issues, enhance capabilities, and advocate for feature improvements based on client feedback. Ensure flawless execution of campaigns by bridging the gap between client expectations and platform capabilities.
Thought Leadership & Industry Expertise: Serve as a trusted advisor by educating clients on evolving ad tech trends, best practices, and emerging opportunities. Represent in client meetings, QBRs, and industry events, positioning the platform as a market leader.

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