Account Manager - Parking Operations

Propark Mobility•Cleveland, OH

2d•$60,000 - $70,000•Onsite

About The Position

Park your career here, with Propark Mobility! Account Manager - Parking Operations Salary Range: $60,000.00 -$70,000.00 Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary Work Modality: On Location Schedule: Full-time Location: Cleveland, Ohio Applications will be accepted until job is closed. Ideal Experience: This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive management experience with front-line team oversight Established experience with scheduling and payroll is a plus Bachelor’s degree with a concentration in business is helpful but not required. Skills and Abilities we are searching for: You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful. Your friends describe you as trustworthy, loyal and dependable. You are self-sufficient, resourceful and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. You have a flexible schedule meaning that the position may require working weekends and holidays. You have impeccable conversational and written communication skills. You have an exceptional way with people and you achieve extraordinary results. Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP What We Offer: Compensation and Benefits: Fantastic opportunities for career growth - we always look to promote from within first! Free Parking!! Competitive salary that is commensurate with experience, plus incentive bonus potential. Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday! Priority driven culture that is supportive, engaging, empowering and celebratory. A company that values diversity, inclusion, and belonging. The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives. Learning opportunities through our internal training program - Propark Think Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance! Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7 Who We Are: We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest. Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!Are you ready to park your career here? We have lots of opportunities ahead! As Account Manager, you will: Develop and train supervisors and line-level employees. Review and approve work schedules to ensure adequate coverage while minimizing expenses. Develop and maintain strong client relations and attend client meetings. Assist supervisors in handling customer complaints and day-to-day operational issues. Manage and submit employee, operations, and payroll reports. Oversee the customer service program to ensure customer satisfaction. Develop budgets and monitor financials to meet business goals. Review and evaluate audits to ensure integrity of revenue control. Ensure compliance with company policies and procedures, as well as those of our client. Respond to operational issues when needed (at times, after normal business hours). Maintain the highest professional and ethical standards for both our organization and our client. Are you ready to park your career here? Apply today! We can't wait to meet you! Free parking while working at your assigned Propark location(s). Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application. Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation Gerente de Cuenta – Operaciones de Estacionamiento Rango Salarial: $60,000.00 - $70,000.00 según experiencia, más potencial de bono por incentivos de hasta el 15% del salarioModalidad de Trabajo: PresencialHorario: Tiempo completoUbicación: Cleveland, Ohio Las solicitudes serán aceptadas hasta que el puesto sea cubierto. Experiencia Ideal: Este puesto es responsable de todos los aspectos de la operación, incluyendo la gestión de flotas de transporte (shuttle), autoestacionamiento y servicios de valet, así como la supervisión del equipo en la ubicación. El candidato ideal tendrá experiencia previa en la industria de estacionamiento, siendo un enfoque en hospitalidad una gran ventaja. Experiencia progresiva en gestión con supervisión de equipos de primera línea Experiencia comprobada en programación de horarios y nómina es un plus Título universitario en negocios es útil pero no requerido Habilidades y Capacidades que Buscamos: Eres una persona motivada, dispuesta a asumir nuevos retos, con experiencia en gestión en estacionamiento, servicio al cliente y/o hospitalidad Eres una persona práctica, organizada, honesta y reflexiva, que “se arremanga y hace que las cosas sucedan” Tus amigos te describen como confiable, leal y responsable Eres autosuficiente, ingenioso/a y tomas decisiones con seguridad Ves los desafíos como oportunidades y buscas crecimiento profesional Tienes disponibilidad flexible, incluyendo fines de semana y días festivos Tienes excelentes habilidades de comunicación verbal y escrita Tienes gran facilidad para tratar con personas y logras resultados extraordinarios Excelentes habilidades informáticas, incluyendo Microsoft Word, Excel, PowerPoint, Outlook y ADP Lo Que Ofrecemos: Compensación y Beneficios Excelentes oportunidades de crecimiento profesional — ¡promovemos desde dentro! ¡Estacionamiento gratuito! Salario competitivo según experiencia, más potencial de bono por incentivos Generosos días libres: feriados, vacaciones, bienestar y ¡un día adicional por tu cumpleaños! Cultura orientada a prioridades, de apoyo, compromiso, empoderamiento y celebración Una empresa que valora la diversidad, inclusión y pertenencia Ambiente de trabajo dinámico y progresivo, con dirección clara y autonomía para lograr objetivos Oportunidades de aprendizaje a través de nuestro programa interno — Propark Think Excelente paquete de beneficios: médico, dental, visión y 8 seguros suplementarios, ¡incluyendo seguro para mascotas! Programa de asistencia al empleado (EAP) gratuito y confidencial disponible 24/7 para empleados y sus familias Quiénes Somos: Hacemos que cada día sea excelente — juntos. Creamos un ambiente de trabajo emocionante con una cultura enfocada en apoyarnos y celebrarnos mutuamente. Nuestro equipo disfruta de un entorno positivo comprometido con un objetivo simple: crear el momento perfecto de estacionamiento para cada cliente. Propark Mobility es una empresa líder en la industria que comenzó con un solo estacionamiento en Hartford, CT en 1984. Hoy contamos con más de 750 ubicaciones en todo EE. UU. y tenemos un plan a 5 años para cuadruplicar nuestro tamaño. Como Gerente de Cuenta, tú: Desarrollarás y capacitarás a supervisores y empleados operativos Revisarás y aprobarás horarios para asegurar cobertura adecuada y controlar gastos Desarrollarás y mantendrás relaciones sólidas con clientes y asistirás a reuniones Apoyarás a supervisores en la gestión de quejas y operaciones diarias Gestionarás y enviarás reportes de empleados, operaciones y nómina Supervisarás el programa de servicio al cliente para garantizar satisfacción Desarrollarás presupuestos y monitorearás resultados financieros Revisarás auditorías para asegurar la integridad de ingresos Garantizarás el cumplimiento de políticas de la empresa y del cliente Responderás a problemas operativos cuando sea necesario (incluyendo fuera de horario laboral) Mantendrás los más altos estándares profesionales y éticos ¿Estás listo/a para estacionar tu carrera aquí? ¡Aplica hoy! ¡Estamos ansiosos por conocerte! Estacionamiento gratuito mientras trabajas en tu(s) ubicación(es) asignada(s) de Propark. Propark es un Empleador con Igualdad de Oportunidades (EOE). Los candidatos calificados serán considerados sin distinción de edad, raza, color, religión, sexo, origen nacional, orientación sexual, discapacidad o estatus de veterano. Si necesitas asistencia o una adaptación durante el proceso de solicitud debido a una discapacidad, está disponible a solicitud. La empresa se complace en brindar dicha asistencia y ningún solicitante será penalizado por realizar esta solicitud. Por favor visita el portal corporativo de carreras de Propark para consultar nuestro Aviso para Solicitantes CPRA y Política de Privacidad para el estado de California. Esta política también se te enviará por correo electrónico al recibir tu solicitud. Por favor visita el portal corporativo de carreras de Propark para consultar nuestro Aviso de Participación en E-Verify. Propark Mobility participa en E-Verify. Tras la aceptación de la oferta, podremos verificar tu elegibilidad de empleo a través del programa federal E-Verify.

Requirements

You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
Your friends describe you as trustworthy, loyal and dependable.
You are self-sufficient, resourceful and decisive.
You see a challenge as an opportunity and are looking for a position with a chance for growth.
You have a flexible schedule meaning that the position may require working weekends and holidays.
You have impeccable conversational and written communication skills.
You have an exceptional way with people and you achieve extraordinary results.
Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

Nice To Haves

Progressive management experience with front-line team oversight
Established experience with scheduling and payroll is a plus
Bachelor’s degree with a concentration in business is helpful but not required.

Responsibilities

Develop and train supervisors and line-level employees.
Review and approve work schedules to ensure adequate coverage while minimizing expenses.
Develop and maintain strong client relations and attend client meetings.
Assist supervisors in handling customer complaints and day-to-day operational issues.
Manage and submit employee, operations, and payroll reports.
Oversee the customer service program to ensure customer satisfaction.
Develop budgets and monitor financials to meet business goals.
Review and evaluate audits to ensure integrity of revenue control.
Ensure compliance with company policies and procedures, as well as those of our client.
Respond to operational issues when needed (at times, after normal business hours).
Maintain the highest professional and ethical standards for both our organization and our client.

Benefits

Fantastic opportunities for career growth - we always look to promote from within first!
Free Parking!!
Competitive salary that is commensurate with experience, plus incentive bonus potential.
Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
Priority driven culture that is supportive, engaging, empowering and celebratory.
A company that values diversity, inclusion, and belonging.
The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
Learning opportunities through our internal training program - Propark Think
Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Free parking while working at your assigned Propark location(s).