Account Manager - Outside Sales

Southern Outdoor Restoration•Charlotte, NC

2d•Onsite

About The Position

We are: A property service business that has grown quickly through great hiring, excellent service, and word-of-mouth recommendation. We bring tech-savvy service to a field where that is rare, and our clients rely on it and appreciate us for it. We provide the following exterior property maintenance services to HOAs, and Apartment Communities, as well as Office Buildings, and Retail Shopping Centers: Pressure Washing, Gutter Cleaning, Window Cleaning, and Specialty Cleanings. (While SOR is headquartered in Raleigh, this role is 100% in-person at our Charlotte, NC branch.) We're committed to providing employment opportunities to highly skilled and motivated candidates so that their work at SOR can be a career, not just a job. You are: A sharp, hard-working, people-person who is looking to have control over their own schedule and their own compensation. You are ready to fully own the role, including learning what we do and how we do it, so that you'll have the context needed to help us demonstrate value to our clients and continue our growth. You’re eager for a work environment that allows you to be both creative and collaborative. You desire a fast-paced workplace and embrace change! Our ideal candidate is: An organized self-starter who learns quickly. If you’re not, you will feel as though you’ve been thrown in the deep end at SOR. If you are, you’ll thrive, and will love getting to put your skills to work. Independent: Once you have some context and direction, you can "take the ball and run with it" Reliable: You do what you say you will. An excellent communicator: a person with finely honed communication skills – written and spoken, both virtually and in person. Ethical: you earn the trust we place in you. You choose to do the right thing. A person who takes pride in their workmanship and has the willingness to learn and improve (no matter how experienced, smart, or successful you are). Someone with a desire to be part of a team; who recognizes that a rising tide lifts all boats and that all team members contribute to SOR’s success.

Requirements

An organized self-starter who learns quickly. If you’re not, you will feel as though you’ve been thrown in the deep end at SOR. If you are, you’ll thrive, and will love getting to put your skills to work.
Independent: Once you have some context and direction, you can "take the ball and run with it"
Reliable: You do what you say you will.
An excellent communicator: a person with finely honed communication skills – written and spoken, both virtually and in person.
Ethical: you earn the trust we place in you. You choose to do the right thing.
A person who takes pride in their workmanship and has the willingness to learn and improve (no matter how experienced, smart, or successful you are).
Someone with a desire to be part of a team; who recognizes that a rising tide lifts all boats and that all team members contribute to SOR’s success.
Due to the required tasks of the job, the ability to be covered by our auto policy is a prerequisite to hire.

Nice To Haves

Experience in any of the following:
CRM systems and the associated administration
Mapping / Satellite Imagery Measurement Software
Proven success with sales, customer service/success, business development
Experience with commercial service companies or property maintenance firms

Responsibilities

Relationship stewardship
Main point of contact for owned accounts
Industry involvement and volunteer leadership
Customer advocacy during complaint resolution
Increase market share
Establish recurring maintenance rotations
Earn referrals
Educate clients on the full suite of SOR service offerings
Project ownership
Providing consultative advice
Defining scope and outlining cleaning processes
Setting expectations of service results
Responsive communication at all times
Delivery of project summary reports
Internal Operations
Scheduling
Maximizing available operational capacity
Margin tracking
Sales budgeting and reporting
Collaboration with Ops and Services teams

Benefits

Salary (paid weekly) plus Commission (paid monthly)
Company-provided MacBook
Take-home company vehicle
401K with matching available
Health Insurance available
Supplemental insurance available (dental, vision, disability, etc)
Paid Time Off (PTO)
Company Holidays
Parental leave for new parents
Additional PTO can be earned by volunteering in the community
Opportunities to grow: classes, certifications, additional responsibilities and influence
A well-functioning team of motivated, intelligent, caring co-workers
A small business that allows flexibility and growth – opportunities that allow outstanding employees to grow into new roles and focus areas