Account Manager (OPS)

Simera•San Francisco, CA

11h

About The Position

We are seeking a proactive, organized, and relationship-focused Account Manager to own and manage client partnerships across our network of healthcare clinics. This role serves as both a relationship manager and project manager, ensuring seamless onboarding, ongoing support, and high levels of client satisfaction. This position is ideal for someone who thrives in a fast-moving startup environment, can operate with limited structure, and excels at problem-solving within complex operational processes.

Requirements

Experience in account management, client success, operations, or project management.
Strong understanding of insurance, billing, and claims processes—healthcare background is a plus.
Exceptional communication and relationship-building skills.
Highly organized with strong multitasking and prioritization abilities.
Comfortable working autonomously, taking initiative, and managing ambiguity.
Startup experience strongly preferred.

Responsibilities

Serve as the primary relationship owner for assigned clinics/accounts.
Build strong, trust-based relationships with clinic stakeholders.
Run monthly and quarterly client calls to review performance, updates, and action plans.
Lead onboarding of new clinics, ensuring a smooth implementation and adoption process.
Manage day-to-day needs of assigned accounts and ensure timely resolution of issues.
Oversee rollout of product/software updates to clients.
Handle claim denials and process credits based on defined criteria.
Work closely with internal teams to ensure claims, billing, and insurance processes run smoothly.
Operate effectively in a fast-paced, scrappy environment with rapidly evolving processes.
Identify gaps and propose improvements to increase efficiency and client satisfaction.