Account Manager, Operator
About The Position
As an Account Manager, you'll own an existing book of business within our Operator business segment. You'll ensure customers achieve measurable success with our software while identifying opportunities for product adoption, upsells, and cross-sells. You'll work closely with Customer Success, Product, Partner, Marketing and Sales teams to deliver a best-in-class experience that drives retention and growth. You will be the commercial quarterback for your accounts, expected to consistently identify risk, forecast accuracy, and contribute to a high-performance culture focused on Net Revenue Retention (NRR).
Requirements
- 2-5 years of experience in Account Management, Customer Success, or SaaS Sales
- Strong communication and consultative selling skills
- Proven track record of meeting or exceeding retention and expansion targets
- Data-driven mindset with the ability to interpret usage data and business KPIs
- Self-starter who thrives in a fast-paced, high-growth environment
Nice To Haves
- Experience working with inventory management, supply chain, or restaurant technology platforms preferred.
Responsibilities
- Build and maintain strong, long-term relationships with key stakeholders across your book of business
- Serve as the trusted advisor on inventory management best practices and platform optimization
- In partnership with the Customer Success team: conduct and attend regular business reviews, drive contract negotiations, and identify and close expansion opportunities (add-ons, upgrades, and new locations)
- Pipeline Creation: Consistent generation of new upsell/cross-sell opportunities.
- Upsell/Cross-Sell Bookings
- Forecast Accuracy: Expansion forecasts within 10% accuracy; high Salesforce hygiene.
- Activity Velocity: Meeting volume targets for Business Reviews and proactive touchpoints.
- Partner with Onboarding and Customer Success teams to ensure smooth handoffs and ongoing adoption
- Track account health metrics, usage data, and feedback to spot risk or opportunities early
- Collaborate with Product and Engineering to relay customer insights and influence roadmap priorities
- Pipeline Management: maintain a clean, accurate Salesforce pipeline for expansion opportunities with next steps and close dates updated in real time.
- Account Planning: Maintain up-to-date "Account Success Plans" for top 20% of customers by ARR.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
