Account Manager - New York

Botrista • New York, NY

128d • $75,000 - $80,000

About The Position

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button. Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy. We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation. Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.

Requirements

• High school diploma required.
• Must reside in the New York City metropolitan area.
• Dual language preferred: English and Mandarin.
• 2-5 years of experience in a technical support, service operations, account management or field service role.
• Experience in the restaurant industry with strong technical troubleshooting skills and knowledge of beverage or food service equipment preferred.
• Demonstrated success in executing innovation to deliver on time, within budget, and to consumer and internal expectations.
• The ability to adapt to fast changing environments.
• Familiarity with Business travel, Slack, Salesforce, and ClickUp.
• Ability to travel regionally as required to support assigned accounts.

Nice To Haves

• Collaborate with the sales team to identify upselling and cross-selling opportunities within existing accounts.
• Implement measures to reduce churn rate and retain existing accounts.
• Regularly update clients on the latest products and services or advice on menu to increase drink sales.
• Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets.
• Knowledge of the restaurant industry, including trends, challenges, and best practices.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Responsibilities

• Take responsibility for driving real growth in sales and profit.
• Connect and coach front lines teams to drive beverage sales.
• Communicate with managers to reinforce standards and manage inventory.
• Collaborate with owners on profitability and waste tracking.
• Create buy-in for the product vision both internally and with key external partners.
• Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations.
• Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting.
• Utilize the routing-based application to optimize daily tasks and ensure effective service delivery.
• Be the voice of the operator: understand their needs and limitations of each business model.
• Oversee menu deployment and tech stack integration.
• Evaluate product mix performance and provide menu recommendations.
• Detailed tracking of all of your accounts for frequent reporting to Botrista executives.

Benefits

• Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
• 15 PTO days, 7 sick days, and 14 holidays
• Wellness Benefits
• Cell Phone and Internet reimbursement
• 401K
• Access to local NYC Office
• OTE: Commission Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees