Account Manager (New York)

Fresha.com SV • New York, NY

93d • $75,000 - $100,000

About The Position

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Requirements

• Minimum 2 years of solid Account Management with a track record of success in revenue growth
• 2-3 years managing the full sales cycle, taking an account from onboarding to long term revenue generation
• 2-3 years of experience selling into SMB, being able to close sales and generate incremental revenue
• Must be a team player, happy to 'roll sleeves up' and assist the team whenever required
• Comfortable working in a fast-paced and changing environment
• Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry

Nice To Haves

• Fluency in English and another language, ie Spanish, Thai, Mandarin
• Experience with selling multiple products at a time
• Experience with a CRM, we use Hubspot

Responsibilities

• Work closely with other departments to ensure a seamless partner experience
• Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
• Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
• Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
• Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn

Benefits

• Base Salary: $75,000
• Commission OTE: $25,000
• Total OTE: $100,000

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 251-500 employees