Account Manager, New England

10X Genomics • Washington, DC

411d • $59,000 - $79,000 • Remote

About The Position

The Inside Sales Account Manager for New England at 10x Genomics is responsible for selling Chromium and Visium benchtop instruments and driving consumables sales across existing academic, government, and medical center research institutions. This remote position focuses on connecting with existing customers primarily through phone and email, guiding them to products that best meet their research needs. The role also involves collaboration with cross-functional teams to ensure exceptional customer experiences and continuous engagement with 10x through service renewals.

Requirements

• 2+ years of experience in selling, preferably in the academic, life sciences, or biotechnology industries.
• Bachelor's degree in Biology, Molecular Biology, Biochemistry, or related field; equivalent industry experience is acceptable.
• Knowledge of Next Gen Sequencing Technology or similar diagnostic testing applications.
• Track record of establishing long-term customer relationships and growth through closing new business.
• Strong customer-relationship skills, including building trust and understanding customer needs.
• Skilled at driving customer growth through closing new business, securing service renewals, and fostering ongoing client relationships.
• Ability to grasp and articulate highly technical concepts effectively.
• Outstanding relationship building, interpersonal, and communication skills.
• Proficient with Microsoft Word, Excel, Outlook, and CRM database.

Nice To Haves

• NGS Sales experience
• Experience of using SFDC
• Proven successful sales experience with a technical product line

Responsibilities

• Develop and manage a territory plan to meet or exceed business goals for a defined customer base.
• Sell Chromium and Visium benchtop instruments and drive consumables sales for all platforms across existing academic, government, and medical center research institutions.
• Manage and engage existing customers primarily via phone and e-mail to understand their research needs and goals.
• Use a consultative selling approach to match customer needs with the right solution, considering internal dynamics and budget constraints.
• Manage specific customers, providing budgetary pricing, creating and submitting individualized quotes, and closing the sales process.
• Work closely with other 10x roles to ensure exceptional customer experience in adoption and continuous engagement through service renewals.
• Foster strong, collaborative working relationships and execute clear process flows for handoffs with cross-functional departments to develop and execute territory-specific sales plans.
• Update the CRM system to reflect accurate opportunities and pipeline.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree