Account Manager, Network

Wheels•Schaumburg, IL

19h•$51,000 - $71,400•Onsite

About The Position

JOB OVERVIEW The Network Account Manager will provide strategic clients and partners with a proactive, consultative approach to managing their fleet performance including costs containment and known best practices. Guide clients and partners to be self-sufficient. Provide quick, but thorough responses. Own issues fully along with making recommendations for cost containment and maintaining Wheels’ ROE. Provide reporting to clients and partners, as needed, to increase client’s ability to effectively manage their business. KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS Direct the day-to-day service provided to clients, leading to best-in-class service levels. Support the Network Client Relations Manager as the support customers and partners with business reviews, strategic improvements and protocols to improve customer satisfaction and usage of the programs. Ensure data integrity for all billing and reports provided to clients. Identify opportunities to increase product penetration with clients. Support New Client activation for all customers and partners assigned to personal portfolio. Be proficient in, and use extensively all company systems including ePlan, Servicecloud, Salesforce, Sharepoint, L&T app, etc. Other duties assigned to ensure overall departmental efficiency. Other Duties Actively participate in corporate projects Ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses. Other duties and responsibilities as assigned. Training and education as assigned. LEADERSHIP RESPONSIBILITIES This position is an individual contributor role and has no leadership responsibilities. COMPETENCIES - SKILLS Develop professional partnerships and useful internal relationships through effective communication. Responds and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements. Demonstrates resourcefulness and solves problems. Works effectively with internal systems. Demonstrates the ability to work independently in a fast- paced environment while exhibiting the flexibility to adapt to the department’s needs. EDUCATION AND EXPERIENCE College degree preferred or equivalent work experience. Minimum of 4 years of Customer Service or Sales experience. Proficient in Microsoft Office Suite (Word, Excel required; PowerPoint preferred). Proficient at Excel with the ability to analyze data. Excellent verbal, written, presentation, and time management skills. JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: This position is in Alpharetta, GA or DesPlaines, IL and operates in a professional office environment Position Type/Standard Schedule: This is a full-time position, Monday through Friday. Travel: No travel is expected for this role. Physical Demands: The level and duration of physical exertion generally required to perform critical tasks in support of critical job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling. DISCLAIMER Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Benefits Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family. Pay Range: $51,000-$71,400 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here. EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Requirements

Minimum of 4 years of Customer Service or Sales experience.
Proficient in Microsoft Office Suite (Word, Excel required; PowerPoint preferred).
Proficient at Excel with the ability to analyze data.
Excellent verbal, written, presentation, and time management skills.

Nice To Haves

College degree preferred or equivalent work experience.

Responsibilities

Direct the day-to-day service provided to clients, leading to best-in-class service levels.
Support the Network Client Relations Manager as the support customers and partners with business reviews, strategic improvements and protocols to improve customer satisfaction and usage of the programs.
Ensure data integrity for all billing and reports provided to clients.
Identify opportunities to increase product penetration with clients.
Support New Client activation for all customers and partners assigned to personal portfolio.
Be proficient in, and use extensively all company systems including ePlan, Servicecloud, Salesforce, Sharepoint, L&T app, etc.
Actively participate in corporate projects
Ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses.
Other duties and responsibilities as assigned.
Training and education as assigned.