Account Manager, Natural Resources

The Baldwin Group•Boston, MA

About The Position

CAC Group, part of The Baldwin Group, is a leading insurance broker and advisor that provides expertise and placement capabilities across the spectrum of insurance and capital markets. Our team defines our success. We recruit and retain the industry’s best talent with deep knowledge and experience in their respective segments, products, and industries. We root for each other, as we are all connected and aligned to serving clients in a better and smarter way. Find out more about career opportunities to work with the best team in the industry. Assist the Account Executive, Broker and Producer with marketing and servicing of new and renewal business. Coordinate with production team and insurance carriers to facilitate a successful client renewal.

Requirements

Bachelor’s degree preferred
3-5 years of relevant work experience required
Ability to work in a fast-paced environment
High level of professionalism and confidentiality
Strong verbal and written communication skills
Attention to detail & time management skills
Proficient in Microsoft Office products to include Word, Excel & PowerPoint
eCerts & EPIC experience preferred

Nice To Haves

Industry Designation/Certifications (CPCU, CISR, CIC, AINS, etc.) a plus

Responsibilities

Discuss renewal strategy with Account Executive both internally and with clients
Responsible for all account service functions from the start of the renewal process including, but not limited to:
Obtaining necessary renewal materials including any applications and supplemental information required for underwriting purposes (e.g., audited financial statements, organizational charts, etc.)
Work with the clients on completion and return of submission materials according to pre-agreed timelines
Coordinate the client submission materials for distribution to insurance carriers / underwriters
Provide support in obtaining insurance carrier quotes and binders, subjectivities and reviewing for accuracy
Assistance with paperwork needed for requisite filings such as surplus lines taxes (only applicable to non-admitted carriers included on client programs)
Assist in the creation of client presentations, proposals and renewal summaries
Prepare for renewal outputs: Review certificate holder list and provide to client for validation
Confirm any manuscript certificates needed
Understand Auto ID Cards distribution process for clients
Determine Work Comp Posting needs and how to distribute
Send quotes to client and obtain bind order as needed
Determine if Premium Financing is needed and obtain quotes
Create Policy file in shared drive once binders come in
Send binders to client with list of subjectivities, input into EPIC and send to CAC Binders for data collection
Manage billing process
Follow up with carriers for policies and ensure accuracy
Send checked policies to client, place copies in EPIC and send to CAC Policies for data collection
Maintain shared drive of key documents (i.e policies, endorsements, invoices, Autos ID Cards, Certificates, Audits etc.)
Monitor expiration dates of all policies, including fees
Manage ad hoc requests for certificates, auto id cards, endorsements
New clients Set up in EPIC
Work with Brokers to obtain copies of policies from carriers
Request and review prior brokers Schedule of Insurance, recreate from CAC
Request and review Certificate copies and an Excel schedule, update as needed and import into CAC system
Request and review Auto ID Cards
Develop and maintain account handling instructions with claims associates
Ensure accounting /payment of premium is timely