Account Manager, National Accounts

Prudential Financial•Chicago, IL

About The Position

Insurance is an operating unit within the U.S. Businesses Division that primarily focuses on creating, distributing, and administering a complex range of life and disability insurance products for many top Fortune 500 companies. Prudential’s Group Insurance (GI) Distribution organization delivers benefit services and solutions needed to fulfill our purpose of making lives better by solving the financial challenges of our changing world. The group is comprised of early talent, experienced, and executive teams with a keen focus on customer and marketplace centricity. Prudential’s Group Insurance (GI) National Account Organization (NAO) Account Management team is seeking a National Account Manager who will be responsible for establishing and maintaining cooperative relationships with customers, brokers, consultants, and internal business partners—resulting in increased sales revenue, customer persistency, and customer satisfaction with existing Group Life & Disability National Account cases. This position also entails working closely with our Account Executives in executing customer-specific business plans that are linked to Group Insurance goals and objectives. Some travel is required. Daily activities include but are not limited to:

Requirements

2-3 years’ experience in Group Insurance and benefits
Customer management experience (preferred)
Experience in Group Insurance underwriting or financials (a plus)
Strong customer service focus
A detail-orientated individual with strong analytic, organization and time management skills
Excellent communication skills
A solid knowledge of Prudential’s Group Insurance product and services

Responsibilities

Coordinating Marketing, Sales, and Support service for assigned accounts
Possessing an understanding of your assigned customers’ requirements and initiating actions that maintain high levels of customer satisfaction
Proactively partnering with internal contacts to facilitate timely resolution of issues or problems presented by customers and/or brokers
Presenting products, services, and plan design information to meet customer needs
Addressing customer questions and concerns regarding any aspect of our product offering
Providing guidance to junior staff

Benefits

Market competitive base salaries, with a yearly bonus potential at every level
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance

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