Account Manager- National Account Sales

Ashley Furniture•Advance, NC

53d

About The Position

This section describes the primary /essential responsibilities that this job performs. Manage and grow relationships with national retail accounts, ensuring customer satisfaction and increased market share. Develop and execute sales strategies aligned with company objectives, focusing on revenue growth and profitability. Oversee product assortment, merchandising plans, and promotional programs to optimize sales performance. Collaborate with marketing teams to design and implement effective campaigns tailored to each account. Use IT systems and data analytics to assess performance metrics, forecast demand, and identify growth opportunities. Coordinate cross-functional activities between sales, marketing, supply chain, and product development teams. Conduct business reviews and present performance reports to internal stakeholders and customers. Monitor competitive activity and industry trends to recommend strategic adjustments. Leverage AI-powered tools to uncover customer insights, analyze data/trends, and identify growth opportunities Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc. Coordinate and manage the work of employees by directing members of the team to meet the area's goals. Audit regularly to ensure standard operating procedures are being adhered to. Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities. Audit, maintain and ensure employee time-keeping and absentee records are accurate. Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities. Manage resources to optimize equipment, facilities, employees, methods and materials. Demonstrate the Company's Core and Growth Values in the performance of all job functions. This section describes the secondary responsibilities that this job performs. Maintain reliable attendance. Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup. Complete other assignments and special projects as requested.

Requirements

Bachelor's degree in business, Marketing, Sales, or related field.
5+ years of experience in national account management, preferably in furniture, retail, or consumer goods.
Proven track record of achieving sales targets and managing high-value accounts.
Strong understanding of merchandising principles and market dynamics.
Proficiency in IT systems, CRM software, and data-driven decision-making tools.
Exceptional communication, negotiation, and presentation skills.
Strong attention to detail
Excellent verbal and written communication skills
Excellent interpersonal skills
Effective time management and organizational skills
Work independently as well as in a team environment
Document management system
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Display empathy, understanding and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Ability to travel as needed to meet with clients and attend industry events.
Flexible and willing to work extended hours when necessary.
Ethics and values
Integrity and trust

Responsibilities

Manage and grow relationships with national retail accounts, ensuring customer satisfaction and increased market share.
Develop and execute sales strategies aligned with company objectives, focusing on revenue growth and profitability.
Oversee product assortment, merchandising plans, and promotional programs to optimize sales performance.
Collaborate with marketing teams to design and implement effective campaigns tailored to each account.
Use IT systems and data analytics to assess performance metrics, forecast demand, and identify growth opportunities.
Coordinate cross-functional activities between sales, marketing, supply chain, and product development teams.
Conduct business reviews and present performance reports to internal stakeholders and customers.
Monitor competitive activity and industry trends to recommend strategic adjustments.
Leverage AI-powered tools to uncover customer insights, analyze data/trends, and identify growth opportunities
Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
Coordinate and manage the work of employees by directing members of the team to meet the area's goals. Audit regularly to ensure standard operating procedures are being adhered to.
Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities.
Audit, maintain and ensure employee time-keeping and absentee records are accurate.
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
Manage resources to optimize equipment, facilities, employees, methods and materials.
Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Maintain reliable attendance.
Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
Complete other assignments and special projects as requested.