Account Manager, Motor Vehicle Accident - Insurance Partnerships

Lifemark Health Group

15d • Hybrid

About The Position

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. With over 5,000 highly trained clinicians and 370+ locations nationwide, we continue to grow organically and through acquisitions.

We are seeking a results-driven Key Account Manager (KAM) based out of Ontario with experience working within Accident Benefits insurance, healthcare, or motor vehicle accident (MVA) environments. This role focuses on managing and expanding key relationships within the insurance and auto claims ecosystem while building and developing a sales territory across Eastern Canada.

The successful candidate will act as the primary liaison for key insurance partners, driving growth, strengthening relationships, and ensuring exceptional service delivery across Lifemark clinics.

Requirements

• Proven experience in AB insurance/MVA claims, or related healthcare/rehabilitation partnerships.
• Strong background in account management and/or sales territory development.
• Experience working with insurers, claims adjusters, or similar stakeholders is highly preferred.
• Exceptional relationship management and communication skills, with the ability to influence senior stakeholders.
• Strong analytical mindset with the ability to use data to drive insights, strategy, and performance improvements.

Nice To Haves

• Experience in healthcare, rehabilitation, or clinic-based environments is an asset.
• Familiarity with RFP processes is considered an asset but not required.

Responsibilities

• Serve as the primary point of contact for key insurance and MVA-related partners (e.g., insurers, claims organizations, auto insurance stakeholders).
• Build and maintain strong, long-term relationships with AB insurance stakeholders, positioning Lifemark as a trusted partner in recovery and the claims journey.
• Act as a key liaison between insurers, clinics, and internal teams to ensure seamless service delivery and optimal client experience.
• Stay informed on industry trends, regulatory changes, and evolving insurance practices within the MVA space.
• Develop and execute a territory sales strategy for Ontario, identifying and pursuing new opportunities within the insurance and MVA landscape.
• Drive growth by expanding existing partnerships and identifying new referral and contract opportunities.
• Leverage market intelligence, client insights, and competitive analysis to identify untapped opportunities and increase market share.
• Collaborate with internal leaders to align solutions with insurer partner needs.
• Proactively engage with insurance partners through regular meetings, presentations, and business reviews.
• Build credibility by understanding client priorities, claims processes, and return-to-function goals.
• Strengthen partnerships by ensuring delivery of consistent value and aligning Lifemark services with insurer objectives.
• Monitor key performance metrics such as referral volumes, treatment timelines, recovery outcomes, and client satisfaction.
• Identify opportunities to improve claims flow, reduce delays, and optimize patient outcomes.
• Partner with clinics and internal teams to enhance operational workflows and improve service delivery for insurer clients.
• Support the implementation of process improvements and technology-driven solutions to increase efficiency.
• Ensure compliance with service-level agreements (SLAs) and key performance indicators (KPIs) tied to customer expectations.
• Track, analyze, and report on account performance to internal and external stakeholders.
• Collaborate with clinic teams to provide coaching, training, and tools that support performance improvement and service excellence.
• Identify and address gaps in service delivery, ensuring alignment with partner expectations.

Benefits

• Have access to a yearly education re-imbursement fund
• Receive 30% discount from Shopper Drug Mart purchases
• Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage
• Have paid vacation days as well as wellness days
• Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs)
• Access to employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees