Account Manager (Miami and Fort Lauderdale)

[Rh] Hotels • Miami, FL

296d • $90,000 - $126,000

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. The Market Manager's primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group's fast-growing global traveler base. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group's full breadth of global traveler demand.

Requirements

• 2+ years of experience in account management, partner/client success, consultative sales, or related field.
• Proficient in English language skills.
• Passionate about travel.
• Work autonomously and collaboratively with a diverse team.
• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making.
• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives.
• Present ideas and directives clearly and persuasively.
• Demonstrate analytical skills with market trends, partner performance, and competitor analysis.
• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group.
• Possess a growth mindset, consistently using feedback to improve in role/company.
• Strong negotiation skills.
• Relationship builder; earns the confidence of others.

Nice To Haves

• Experience in the travel industry.
• Familiarity with revenue management tools.

Responsibilities

• Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners.
• Ensure that partner hotels' products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion.
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs.
• Secure seasonal deals and promotions to support the brands' merchandising and marketing efforts.
• Continuously promote and develop hotel partners' high engagement with Expedia Group's full suite of unique market insights, in-house revenue management tools, marketing and merchandising opportunities, specialized brands potential opportunities, and self-service tools.
• Represent Expedia Group in assigned market(s) and establish relationships with key local influencers.
• Cross collaborate with internal stakeholders to execute business initiatives.
• Work closely with a variety of internal teams to drive market strategy.
• Provide coaching to colleagues and peers on best practices and workflow methodologies.
• Conduct regular self-learning to improve skills and influence.
• Direct internal projects as required.
• Execute effectively based on KPI metrics.
• Guide and support Hotel Partners to deliver the best traveler experience.
• Promote self-service.
• Travel for partner visits 20-30% of the time.

Benefits

• Full benefits package including exciting travel perks.
• Generous time-off.
• Parental leave.
• Global hybrid work setup.
• Career development resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation