Account Manager, Medically Integrated Dispensing (MID)

McKesson

10d

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Account Management Team ensures customer satisfaction by fostering customer and sales team unity and provide consulting and service support to the assigned customer accounts. As the MID business owner, the Account Manage works with the customer to understand their strategic vision and objectives within the customer organization while aligning McKesson products, offerings, and services to ensure those business objectives are achieved. The MID Account Manager acts as key triage point for assigned accounts and ownership of customer issues through resolution. This position works closely with the McKesson Account Executives, Optimization Consultants, Clinical Specialists, GPO Team and Implementation Team to ensure high-quality and consistent service level to their customers. The position requires subject matter expertise in pharmacy workflow, management of systems, pharmacy operations, payor landscape as well as data analytics and credentialing. Keeps up-to-date knowledge of the industry, competition, and enhances awareness within the pharmacy and medically integrated dispensing segment. This position requires excellent communication, customer service, follow-up skills and relationship building.

Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.
4-year Undergraduate College Degree or equivalent experience.
4+ years account management or pharmacy operations.
Knowledge of pharmacy systems, pharmacy operations and pharmacy workflow.
Demonstrated experience in developing customer improvement plans.
Team collaboration/team player.
Effectively manage customer expectations in terms of service and issue resolution.
Develop collaborative internal and external relationships/partnership.
Maintain knowledge of pharmaceutical industry products, trends, and processes.
Troubleshoot, triage, and manage customer issues to resolution.
Ensure timely follow up and communication.
Great business acumen and professionalism.
Strategic/Creative Thinker.
Ability to operate in a fast-paced, dynamic business environment.
Large percent of time performing computer-based work is required.
50% - 70% travel required.
Must live near a major airport .
Must reside in the western region of the United States

Nice To Haves

Experience in provider consulting, field sales, and/or product management.
Community Oncology experience a plus.
Certified Pharmacy Technician or equivalent pharmacy experience a plus.
Specialty Pharmacy experience a plus.
Community Specialty provider experience a plus.
Experience in provider consulting a plus.
Develop a proficiency in medically integrated dispensing segment and technology. (product, application, platform)

Responsibilities

Account Retention and Growth Strategizes, plans and executes on value add and strategic activities for existing customer base of pharmacies.
Understands the practices’ business challenges, strategies and priorities and helps address those needs.
Understands and advises on practice processes, buying cycles and decision drivers as well as their current and future needs.
Articulates ROI/value of products, services, offerings and solutions.
Supports practice business growth, strategic planning, monitoring of progress, use of services products and growth solutions.
Customer Support Takes action to meet the needs and concerns of the practice and considers how actions or plans will affect practices; responds quickly to meet needs and resolve problems; avoids over commitments and sets reasonable expectations.
Establishes customer feedback systems and implements effective ways to monitor and evaluate concerns, issues, and satisfaction within each practice and to anticipate the practices’ needs.
Educates practices and shares information with practices to build their understanding of issues and capabilities; is regarded by the practice as the thought leader in this industry.
Establishes relationships with practices at multiple levels within the practice organization.
Assists practices with issue escalation and resolution.
Financial and Business Acumen Monitors and reports pharmacy & dispensary business operations impacts on practice financial performance.
Creates and updates practice business plans, ROI analysis, and growth projections.
Understands and advises the practice’s decision drivers from their perspective (options available, financial benefit/costs) and the implications that buying decisions have on both McKesson and the practice.
Maintains knowledge of practice contracts (GPO, Payer, and other business impacting agreements).
Draws upon knowledge of competitors and payers to communicate valuable insight on those issues that deliver results for both McKesson and the practice.
Leverages practice successes and drug/payor trends.