Account Manager (MDU/SFH)

Brightspeed • Charlotte, NC

16h

About The Position

Brightspeed is seeking a strategic, relationship-driven Account Manager to lead property-level revenue growth and fiber penetration across a large, multi-state portfolio of Single-Family Home (SFH) and Multi-Dwelling Unit (MDU) contracted communities. This role owns sales performance and adoption across assigned residential properties, combining strategic planning with hands-on field execution to accelerate fiber adoption and expand Brightspeed’s market presence. The Account Manager serves as the primary strategic lead for each community, responsible for strengthening property partnerships, influencing go-to-market strategy, and driving measurable penetration growth from launch through long-term maturity. Success in this role requires building strong relationships with builders, developers, property managers, leasing teams, and Homeowner Associations (HOAs), while working directly alongside third-party indirect sales and marketing partners to optimize execution and maximize productivity. By influencing go-to-market strategies tied to greenfield and brownfield builds, Open for Sale timelines, and community launch readiness, the Account Manager ensures properties are positioned to achieve strong early-stage adoption and sustained revenue growth. This role blends territory leadership, analytical decision-making, and disciplined field engagement, requiring significant in-market presence to support partners, strengthen community relationships, and directly influence sales outcomes across Brightspeed’s contracted portfolio.

Requirements

• 3+ years of experience in field sales, account management, or property-level revenue growth.
• Demonstrated success driving penetration and achieving revenue targets across a defined territory or portfolio.
• Strong relationship-building and stakeholder management skills with the ability to influence property-level decision makers.
• Experience working directly in the field with indirect sales teams, vendors, or channel partners.
• Ability to analyze performance data and translate insights into actionable strategies.
• Comfortable spending significant time in the field (50%+ travel within the assigned region) supporting property engagement and sales execution.
• English required.

Nice To Haves

• Experience in telecom, fiber broadband, or infrastructure sales environments .
• Background working with property management teams, developers, builders, and HOA leadership .
• Experience supporting door-to-door sales programs or indirect channel partners .
• Familiarity with greenfield and brownfield network builds and property launch cycles .
• Proficiency with CRM platforms such as Salesforce and performance dashboards.

Responsibilities

• Serve as the primary strategic lead for assigned properties, influencing decision-making with property owners, management teams, builders, developers, HOAs, and on-site stakeholders to support adoption goals.
• Build and maintain strong partnerships that position Brightspeed as the preferred fiber provider within contracted communities.
• Influence property-level engagement strategies and community outreach initiatives that drive awareness, adoption, and long-term partnership value.
• Maintain a strong field presence, spending 50% or more of time in market engaging communities, supporting sales activation, and strengthening property relationships.
• Work directly alongside door-to-door vendors, indirect sales agents, and marketing partners , ensuring alignment with property-level objectives and revenue targets.
• Co-direct third-party indirect sales and marketing partners , setting strategy, defining success metrics, and ensuring field execution aligns with portfolio goals.
• Lead regular strategy reviews with indirect partners to refine tactics, improve productivity, and close penetration gaps.
• Support resident engagement events, outreach initiatives, and targeted marketing campaigns designed to accelerate fiber adoption.
• Influence go-to-market strategies tied to greenfield and brownfield builds , Open for Sale timelines, and community launch readiness.
• Partner cross-functionally with Sales, Marketing, Operations, Construction, and Product teams to ensure cohesive execution from strategy through activation.
• Oversee marketing activation at the property level, ensuring the right mix of awareness, conversion, and retention tactics based on property maturity and performance.
• Support new property launches and infrastructure upgrades to maximize early-stage penetration and speed-to-revenue.
• Own revenue growth and performance across a large, multi-state portfolio of residential communities , balancing strategic planning with hands-on execution to drive consistent results.
• Manage and prioritize a diverse portfolio spanning multiple geographies, tailoring sales strategies to regional market dynamics, customer needs, and competitive positioning.
• Travel regularly across assigned states to maintain a strong field presence, strengthen relationships, and directly influence sales outcomes.
• Analyze performance data, pipeline health, and market trends across territories to identify risks, uncover opportunities, and drive proactive course correction.
• Utilize CRM platforms and performance dashboards to track penetration, revenue growth, and portfolio performance.
• Conduct regular portfolio reviews and provide forecasting and performance insights to leadership.
• Translate performance insights into actionable strategies that drive sustained revenue growth.

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed