Account Manager (MDU/SFH)

Brightspeed•Charlotte, NC

About The Position

Brightspeed is seeking a strategic, relationship-driven Account Manager to lead property-level revenue growth and fiber penetration across a large, multi-state portfolio of Single-Family Home (SFH) and Multi-Dwelling Unit (MDU) contracted communities. This role owns sales performance and adoption across assigned residential properties, combining strategic planning with hands-on field execution to accelerate fiber adoption and expand Brightspeed’s market presence. The Account Manager serves as the primary strategic lead for each community, responsible for strengthening property partnerships, influencing go-to-market strategy, and driving measurable penetration growth from launch through long-term maturity. Success in this role requires building strong relationships with builders, developers, property managers, leasing teams, and Homeowner Associations (HOAs), while working directly alongside third-party indirect sales and marketing partners to optimize execution and maximize productivity. By influencing go-to-market strategies tied to greenfield and brownfield builds, Open for Sale timelines, and community launch readiness, the Account Manager ensures properties are positioned to achieve strong early-stage adoption and sustained revenue growth. This role blends territory leadership, analytical decision-making, and disciplined field engagement, requiring significant in-market presence to support partners, strengthen community relationships, and directly influence sales outcomes across Brightspeed’s contracted portfolio.

Requirements

3+ years of experience in field sales, account management, or property-level revenue growth.
Demonstrated success driving penetration and achieving revenue targets across a defined territory or portfolio.
Strong relationship-building and stakeholder management skills with the ability to influence property-level decision makers.
Experience working directly in the field with indirect sales teams, vendors, or channel partners.
Ability to analyze performance data and translate insights into actionable strategies.
Comfortable spending significant time in the field (50%+ travel within the assigned region) supporting property engagement and sales execution.
English required.

Nice To Haves

Experience in telecom, fiber broadband, or infrastructure sales environments.
Background working with property management teams, developers, builders, and HOA leadership.
Experience supporting door-to-door sales programs or indirect channel partners.
Familiarity with greenfield and brownfield network builds and property launch cycles.
Proficiency with CRM platforms such as Salesforce and performance dashboards.

Responsibilities

Serve as the primary strategic lead for assigned properties, influencing decision-making with property owners, management teams, builders, developers, HOAs, and on-site stakeholders to support adoption goals.
Build and maintain strong partnerships that position Brightspeed as the preferred fiber provider within contracted communities.
Influence property-level engagement strategies and community outreach initiatives that drive awareness, adoption, and long-term partnership value.
Maintain a strong field presence, spending 50% or more of time in market engaging communities, supporting sales activation, and strengthening property relationships.
Work directly alongside door-to-door vendors, indirect sales agents, and marketing partners, ensuring alignment with property-level objectives and revenue targets.
Co-direct third-party indirect sales and marketing partners, setting strategy, defining success metrics, and ensuring field execution aligns with portfolio goals.
Lead regular strategy reviews with indirect partners to refine tactics, improve productivity, and close penetration gaps.
Support resident engagement events, outreach initiatives, and targeted marketing campaigns designed to accelerate fiber adoption.
Influence go-to-market strategies tied to greenfield and brownfield builds, Open for Sale timelines, and community launch readiness.
Partner cross-functionally with Sales, Marketing, Operations, Construction, and Product teams to ensure cohesive execution from strategy through activation.
Oversee marketing activation at the property level, ensuring the right mix of awareness, conversion, and retention tactics based on property maturity and performance.
Support new property launches and infrastructure upgrades to maximize early-stage penetration and speed-to-revenue.
Own revenue growth and performance across a large, multi-state portfolio of residential communities, balancing strategic planning with hands-on execution to drive consistent results.
Manage and prioritize a diverse portfolio spanning multiple geographies, tailoring sales strategies to regional market dynamics, customer needs, and competitive positioning.
Travel regularly across assigned states to maintain a strong field presence, strengthen relationships, and directly influence sales outcomes.
Analyze performance data, pipeline health, and market trends across territories to identify risks, uncover opportunities, and drive proactive course correction.
Utilize CRM platforms and performance dashboards to track penetration, revenue growth, and portfolio performance.
Conduct regular portfolio reviews and provide forecasting and performance insights to leadership.
Translate performance insights into actionable strategies that drive sustained revenue growth.