Account Manager, Level 1

CarGurus•Boston, MA

21h•Hybrid

About The Position

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription. AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals. Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and service usage.

Requirements

1–3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts.
A proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement.
Excellent communication skills, with comfort presenting data and recommendations to stakeholders at all levels.
Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans.
Strong time management and organizational skills to balance a large, dynamic book of business.
Adaptability and resilience in a fast-moving, evolving business environment.
Experience working cross-functionally with sales, support, product, and technical teams.
Proficiency in Google Workspace and/or Microsoft Office; CRM experience (e.g., Salesforce) a plus.

Responsibilities

Partner with AE to support the shared book of business
Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
Complete post-sale onboarding for new dealerships and dealership personnel
Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results.
Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
When appropriate, work with the customer to follow up on technical, billing, and content issues
Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within the CarGurus organization
Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership

Benefits

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us.
Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways.
A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being.
Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

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