(Remote) Account Manager, Install Base Sales

Harris Computer Systems • Florida, PR

47d • Remote

About The Position

A division of Harris, Advanced is seeking a dedicated and results-driven Account Manager to join our dynamic team in the utility billing sector. In this pivotal role, you will focus exclusively on supporting the install base sales team, driving growth by developing and executing targeted account strategies in partnership with Regional Sales Directors. You will play a critical role in identifying and advancing cross-sell and up-sell opportunities across interoperable Harris platforms and preferred third-party partner solutions within the surrounding utility ecosystem. If you possess strong strategic thinking, relationship-building skills, and a solid understanding of utility operations and enterprise software, this is an excellent opportunity to contribute directly to the company's growth and customer success. This remote role welcomes candidates anywhere in Canada and the US. Up to 50% of travel within North America is required for this role. A valid passport/visa is required for travel.

Requirements

• Bachelor's degree in business, Computer Science, or a related experience.
• Proven experience in enterprise sales, account management, or business development, ideally in the utility billing or enterprise software sector.
• A foundational understanding of utility operations and meter-to-cash processes.
• Demonstrated success in cross-selling, upselling, or expanding footprint within existing accounts.
• Experience collaborating with cross-functional teams and external solution partners to develop joint proposals.
• Proficiency with Salesforce and corporate CRM tools, with a data-driven approach to managing opportunities, forecasting, and account planning.
• A curiosity about Artificial Intelligence (AI) and a willingness to explore ways to leverage AI to drive sales automation, operational efficiency, and process improvement within the team.
• Willingness to travel for customer meetings and industry events as required (up to 50%).

Responsibilities

• Strategic Account Planning
• Collaborate closely with Regional Sales Directors to develop and execute target account sales strategies that expand solution adoption within existing utility customers.
• Leverage data and insights from Salesforce (SF.com) and other corporate systems to prioritize opportunities, identify whitespace, and drive account-based sales strategies with precision and discipline.
• Identify cross-sell and up-sell opportunities within the broader utility ecosystem, including Harris solutions and third-party preferred partners.
• Sales Enablement & Partner Collaboration
• Work with internal and external solution partners to develop compelling, tailored proposals and solution recommendations.
• Coordinate and support customer-facing webinars, thought leadership sessions, and joint partner campaigns to drive awareness and pipeline growth.
• Sales Execution Support
• Prepare meeting materials, solution overviews, and supporting documentation for onsite and virtual customer engagements.
• Participate in select onsite customer meetings, supporting Regional Sales Directors during presentations, demonstrations, and follow-up activities.
• Ensure timely and high-quality post-meeting follow-up to advance opportunities through the sales cycle.
• Event & Conference Support
• Serve as a key support function for regional, industry, and corporate conferences, helping coordinate booth activity, customer engagement schedules, and follow-up actions.
• Represent the company professionally to strengthen relationships with existing customers and ecosystem partners.
• Market & Product Insight
• Stay current on Harris and partner solution capabilities, competitive offerings, and industry trends to effectively position the value of integrated solutions.
• Provide feedback from customer interactions to internal stakeholders to help refine sales strategies and product roadmaps.

Benefits

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees