Account Manager - Inside

NOVAE LLC • Avon, MN

75d

About The Position

Novae is one of North America’s largest trailer manufacturers, with 13 names in our family of brands. Joining the team at Novae® means becoming part of a mission-driven organization committed to growing a successful business by delivering top-notch craftsmanship and outstanding service. We take pride in providing superior value to everyone associated with our company. If you are passionate about quality, service, and succeeding as a team, we invite you to join us on this journey. Job Summary: Provide excellent customer care to assigned customer network for Novae LLC family of trailer brands. Cultivate and strengthen partnerships with existing and prospective dealers through a growth-oriented and relationship-based management strategy. Identify opportunities for profitable growth within assigned territory.

Requirements

• Bachelor’s degree in business, engineering, or related field required or possess equivalent demonstrated knowledge, skills, and experience.
• Minimum of five 5 years of experience of Industrial selling.
• Strong leadership skills to evaluate ongoing sales team performance and provide training and coaching when necessary.
• Excellent verbal, non-verbal, and written communication skills.
• Strong customer service skills with proven experience in conflict resolution.
• Financial skills and business acumen to understand sales profitability and opportunities.
• Proven experience in negotiating outcomes that align with organizational strategies.
• Experience conducting and sharing market research and intelligence.
• Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.
• Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
• Must be able to pass a Department of Transportation physical in order to drive Sales truck when pulling trailers to demonstrate products to dealers.

Responsibilities

• Manage and strengthen existing partnerships by planning and organizing daily work schedule to call on existing dealers.
• Responsible for smaller accounts with potential for up to $1M (varies by region). Responsible to manage assigned dealers to hit budget monthly.
• Growth and maintenance of new and existing dealer partners.
• Assist Outside Account Managers with administrative tasks as deemed necessary by leadership.
• Employ a consultative approach with dealers regarding product usage, product feature demonstration, pricing, availability, and overall growth strategies.
• Complete regular correspondence and regular in-person visits to existing and prospective dealers.
• Identify opportunities to expand share of wallet with dealers through current brand offerings.
• Have knowledge of local brand offerings.
• Partner with dealers to create sales forecast and support program annually with quarterly and / or monthly objectives.
• Train dealers’ team members to sell, operate and maintain new equipment, effectively communicate our value proposition, and provide updates on any new selling features.
• Deliver value proposition training on products and the Dealer Portal to partners to ensure they understand our products and tools to effectively promote and sell to end users.
• Monitor marketing needs in respective territories. Utilize Novae marketing assistance to develop ideas to create greater visibility within customer territories.
• Actively participate in trade shows and conventions. Be the Novae representative for dealers when attending trade shows and other events.
• Monitor market conditions, industry innovations, and competitors’ products, prices, and sales for trends and changes that will affect Novae brands and / or our own dealer network. Develop and implement responses to observations and achieve objectives.
• Mentor and teach sales skills to Sales Administrators, acting as a resource to the team.
• Work closely with internal teams to assure dealers’ needs are met at the operational level.
• Communicate any part sales or warranty issues / items that the dealers may have communicated to you to the appropriate parts sales and warranty management teams.
• Continually look for ways to improve the overall performance of yourself and the Account Management team.
• Collaborate with leadership to negotiate details of customer specific agreements and sales incentives.
• Manage projects for dealers internally across engineering, operations, and accounting functions.
• Travel will be occasional; typically, one to three days a month. Traveling overnight when required.
• Assist in other areas and perform other duties, as needed.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Critical Illness Insurance
• Accident Insurance
• Supplemental Life Insurance (Employee, Spouse and Children)
• 401(k) contribution after 30 days + company match on first 3%
• Weekly Accrued PTO
• Company Paid Short Term and Long Term Disability
• Company Paid Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees