Account Manager III

LCP TRACKER INC • Fenton, MI

2d • $29 - $35

About The Position

Account Manager III Company Summary LCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange, CA – with offices in New Braunfels, TX and Fenton, MI LCPtracker helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal, state, and/or local funding. Thousands of clients and over 100,000 contractors use LCPtracker for their certified payroll and construction site compliance needs. LCPtracker has been recognized year after year since 2017 as one of the “Best Places to Work” in Orange County by the Orange County Register. Position Summary The Account Manager III performs inside selling activities to existing LCPtracker, Inc. clients, upsell opportunity generation and general account management duties for LCPtracker’s primary product line, LCPtracker Pro, along with supplementary product suites. This position reports to the Manager of Account Management.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field; equivalent experience in B2B account management or sales will be considered.
• 5–7+ years of progressive experience in account management, customer success, or inside sales with a focus on renewals and upselling to an existing client base.
• Intermediate knowledge and ability to apply practical solutions to assigned and related products; SME for assigned primary product; intermediate knowledge and understanding of the industry and mid-market to large customers for assigned products.
• Meet or exceed assigned KPIs and revenue goals.
• Proven track record of meeting or exceeding quarterly/annual quotas for renewals, expansions, and/or cross-sell motions.
• Hands-on experience using a CRM platform (e.g., Salesforce, HubSpot, MS Dynamics) to manage pipelines, forecast, document client interactions, and drive productivity.
• Experience conducting virtual product demos/web presentations and handling proposal development (RFP/RFI responses, scopes, pricing, and terms).
• Experience in contract renewals and negotiations in partnership with Sales Leadership, Legal, and Customer Success.

Responsibilities

• Manages the sale of products or services for assigned existing clients, and provides quality service to the client that enables the organization to meet the client's expectations
• Communicates frequently with clients, replies to questions, recommends products or services, and handles client concerns
• Provides relationship management, escalation management, and technical advisement, playing a major role in existing (recurring) customer-facing activities
• The Account Manager will need to build relationships with existing clients to encourage and up sell repeat business opportunities.
• Sales prospecting (for increases/upsells) via multiple activities such as emails, sales calls, web presentations, networking
• Promotion of LCPtracker products
• Preparation of with the development of proposals, respond to written questions/client requests, and conduct web and occasional face-to-face sales presentations for existing customers
• Create a pipeline of renewals and upselling sufficient to meet quarterly/annual quota requirements
• Meticulously utilizes CRM system and computer hardware/software to enhance productivity
• Manage customer renewal processes including contracting, contract negotiations and facilitation with sales leadership, legal, and customer success teams
• Participate in some local, regional, or national trade shows and educational conferences.

Benefits

• Paid Time Off
• 10 Paid Holidays
• Phantom Stock
• 401k Plan with up to 4% company match
• Medical Benefits (Health, Vision and Dental)
• Life Insurance (company paid)
• Long-Term Disability and Short-Term Disability (company paid)
• Employee discounts and perks program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level