Account Manager II

ADP • Florence, SC

115d

About The Position

ADP is hiring an Account Manager II. This is not a Sales job. Do you love problem solving? Thrive on providing exceptional service? Like a fast paced and collaborative work environment? If so, this may be the opportunity for you. In this role, you will serve as ADP's front-line for clients using ADP's Tax Credits solutions working primarily with the Work Opportunity Tax Credit (WOTC program). You will be solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change - your #1 goal is to help clients who hire 1,000-3,000 employees annually. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

• At least two years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Strong written and verbal communication skills.
• Ability to prioritize client requests and collaborate with a team of other Account Managers.
• A college degree is great but not required; having the skills to do the job is more important.

Responsibilities

• Help clients manage their business using ADP's solutions, including troubleshooting and resolving tax credit program issues.
• Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Continually upgrade knowledge and skills on tax credits, including federal and state compliance, standard operating procedures, and administrative practices.
• Adhere to a daily schedule and organize to deal with a high volume of inbound inquiries.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services