Account Manager II

Aflac, Incorporated • Columbia, SC

91d • $70,000 - $100,000

About The Position

We’ve Got You Under Our Wing. We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

• Bachelor's Degree in a related field
• 3-5 years of job-related experience
• Experience with project/timeline management with the ability to manage multiple projects at once
• Knowledgeable in processes related to acquisition, implementation, service and billing of accounts
• Strong project management, leadership, problem solving and practice development skills
• Strong personal computer skills with experience in Windows-based software
• Excellent negotiation, presentation, public speaking, written & verbal communication skills

Nice To Haves

• Two years Client Manager, Account Executive or equivalent experience
• Experience in a service-related area such as client services, sales support, coordinating activities associated with the processing of group enrollments
• Two years insurance, healthcare, and/or financial industry experience (internal and/or external)

Responsibilities

• Builds, enhances, and maintains effective relationships with client organizations to ensure a high level of client satisfaction, retention & increase sales revenues & profitability
• Manages and monitors the account health of assigned block of business (identifying risks, barriers, overall service standards, etc.)
• Develops and maintains written records and materials regarding administrative support of the account; ensures smooth post-sale service activities
• Develops a working relationship with broker, distribution and clients to include regular personal touch points and frequent telephone contacts to monitor all areas of service
• Acts as a subject matter expert to internal stakeholders by consulting on strategies to optimize client satisfaction & retention
• Performs root cause analysis to correct a situation and prevent reoccurrence; communicates the resolution and monitors to ensure its success; facilitates working effectiveness of supporting business units; manages the delivery of service internally to achieve a high level of account satisfaction
• Analyzes and completes reports as needed related to account activity and reviews proactive account audits to identify trends and document process improvements
• Partners with internal business units to address any client question or issue, whether relating to technology, account enrollment, claims, etc., are responded to and resolved in a consistent and timely fashion
• Stays abreast of industry best practices through competitive intelligence, and industry periodicals; drives the overall customer experience for accounts serviced
• Proactively identifies new service requirements in response to account administration issues; maintains contact with accounts to ensure quality service, facilitating surveys if needed; provides insight to help shape the account’s service needs as they evolve
• Travels to accounts as determined by the account service strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 10%)
• Performs other duties as required

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Other leaves of absence, if eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees