Account Manager II

Coinbase Careers Page

82d • $151,895 - $178,700

About The Position

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. We’re seeking a very specific candidate who is passionate about our mission and believes in the power of crypto and blockchain technology to update the financial system. This role requires someone eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. Our work culture is intense and isn’t for everyone, but if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. As an Institutional Account Manager, you’ll be part of a dynamic, collaborative team of passionate professionals committed to helping Coinbase achieve its mission. In this role, you will act as a subject matter expert on Coinbase’s institutional suite of products, delivering world-class service and support to our most valued institutional clients across various segments. By demonstrating diligence, empathy, and a bias for action, you will play a pivotal role in driving the success of the Sales, Trading, and Prime organization while contributing to the growth of the crypto economy.

Requirements

• Team-oriented and client-focused with a strong sense of collaboration, ownership, and urgency in delivering success for clients.
• Prior Account Management/Relationship Management experience.
• Excellent communication skills with exceptional verbal and written abilities tailored to diverse audiences.
• Proven ability to establish and maintain lasting, trust-driven relationships with both clients and internal teams.
• Proficiency with Google Suite.

Nice To Haves

• Digital Assets experience & knowledge.
• Prior Prime Brokerage experience.
• Familiarity with AI tools.

Responsibilities

• Support key institutional client relationships by managing key client relationship needs and collaborating closely with sales, operations, onboarding, and other institutional teams.
• Address client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution.
• Enhance client experience by working alongside a dedicated team to deliver a best-in-class experience through partner management, prioritization, and seamless execution across Institutional teams.
• Build product and workflow expertise to ensure institutional clients successfully navigate and utilize Coinbase’s product suite.
• Manage client requests by triaging and efficiently prioritizing incoming client requests, escalating complex matters to subject matter experts when necessary.
• Contribute to demos and sales support by participating in prospect and client demo calls to observe and develop product knowledge while assisting sales teams as required.
• Organize client feedback by acting as the client voice, collecting and structuring client feedback for internal teams such as Operations, Engineering, and Product.

Benefits

• Medical, dental, vision insurance.
• 401(k) plan with company match.
• Bonus eligibility.
• Equity eligibility.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees