Account Manager II

CorVel • Temple Terr, FL

240d • $68,696 - $114,313 • Remote

About The Position

The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a remote position.

Requirements

• Bachelor's Degree or higher
• A minimum of 5 years of managed care, risk, or TPA experience
• Functional expertise in workers' compensation, auto, general liability, and disability management
• Demonstrated expertise in Claims Management or Managed Care services such as Network Utilization, Case Management, Bill Review and Pharmacy Benefit Management
• Knowledge of CorVel's services and completion of all CorVel Product Training Modules
• Business acumen, coupled with enthusiasm and decorum
• Excellent communication/presentation skills and ability to build relationships
• Strong interpersonal skills and commitment to customer service
• Able to work collaboratively and independently
• Highly developed organizational abilities as well as analytical and time management skills
• Must be proficient in Microsoft applications and CRM software (Salesforce)

Responsibilities

• Provide consultative customer services for one or more new or established accounts
• Introduce new services independently or with assistance as needed
• Handle local or regional accounts
• Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m
• Revenue growth with existing accounts
• Responsible for all aspects of collections in conjunction with the respective operations management
• Conduct regular stewardship meetings and oversee the integrity and delivery of client specific reports and information
• Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained
• Communicate and engage senior management in account status, challenges and goals
• Surface issues or potential issues to appropriate members of the management and executive team proactively
• Maintain an open items matrix to document all issues and resolution
• Facilitate and coordinate internal customer set-up and external implementation
• Coordinate and attend customer meetings
• Ensure appropriate CorVel participants are engaged
• Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer
• Develop/maintain account service instructions/communicate to service staff and post on the Intranet
• Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate
• Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales
• Regular attendance on the Monthly Account Manager Call
• Document monthly account updates and all new service opportunities in Salesforce.com
• Follow CorVel policies and procedures
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
• Additional duties may be assigned

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree