Account Manager II

ADVANTAGE MEDIA SERVICES LLC•Williamsburg, DE

3h•$25 - $36•Onsite

About The Position

The Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure the proper capture of billings, working with Finance. This position will also include administrative responsibility as described below.

Requirements

2 years of experience in, Promotional Material Management, business-to-business or business to consumer Service Companies including:
Operations experience
Reporting and Analysis
Proven client relationship building
Results oriented, proactive, strong multi-tasking features and troubleshooting abilities
Ability to conceptualize integrated solutions for business problems to help clients achieve goals
Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)
Excellent written and verbal communication skills

Responsibilities

Represent AMS in all communications with the client.
Project Manage the Client Transition Process when new clients sign on.
Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.
Interact with operations staff to implement client programs and processes on behalf of the client’s needs.
Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.
Supervise other client service and administrative staff assigned.
Audit payroll data for billing accuracy.
Generate client billing information.
Attend regularly scheduled meetings with clients and operational team.
Manage Company Safety Policy, rules, regulations, and monthly meetings.
Manage Purchasing for AMS within defined requirements.
Assist General Manager in Building Maintenance and Security.