Account Manager II

Medica•Omaha, NE

4d•Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Account Manager is responsible for building relationships with new clients while maintaining existing client base, coaching clients on all aspects of Medica's programs/products and client implementation. This role will also be responsible for the effective and timely resolution of service issues. The Account Manager will work with both fully insured clients and self-funded clients.

Requirements

Bachelor's degree and 3+ years of experience OR 7+ years of applicable experience without degree.
Relevant experience includes Account Management, Group Health, Benefits Administration, Human Resources, etc.
Nebraska Life and Health License or the ability to obtain within the first 90-days of employment.
Knowledge of/experience with both fully insured and self-funded products.

Responsibilities

Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring client satisfaction.
Partner with SRMs and AEs to support new business processes and support renewals, including financial analysis and reporting.
Educate and consult clients on Medica’s programs, products, and administrative processes.
Build and maintain strong relationships with brokers, clients, and internal teams.
Lead and prioritize the work of internal teams to ensure timely and effective service delivery.
Ensure compliance with contracts and regulatory requirements while aligning solutions with client needs.