ACCOUNT MANAGER II

Pegasus Logistics Group • Coppell, TX

23d

About The Position

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. Comply with the requirements of the company’s Quality Management System. Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are. Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference.

Requirements

• High School diploma or equivalent
• Must be confident, team-oriented person, and enjoy working in a fast-paced environment
• Excellent verbal and written communication skills
• Must have thorough knowledge of specific account SOPs and KPIs
• 4+ years freight forwarding experience

Nice To Haves

• Intermediate to advanced level of experience with Excel
• Strong problem-solving and decision-making ability
• Self-managed and highly motivated
• Displays integrity, reliability, empathy, and a strong work ethic
• Results-oriented; Display sense of urgency
• Proficient in routing, costing, rating, and tracking
• Bachelor's degree

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Resolves problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
• Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
• Uses a customer relationship application or database to record activities and research product information.
• Comply with the requirements of the company’s Quality Management System.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED