Account Manager II - Hybrid/St. Louis, MO

AON•Saint Louis, MO

3d•$70,000 - $85,000•Hybrid

About The Position

Considering a job change? Take a look at Aon! Our Commercial Risk team in St. Louis is looking for an Account Manager II! This is a hybrid role based out of our St. Louis, MO office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client's renewal cycle, ensuring a positive and productive client experience. How this opportunity is different What makes this opportunity different is the combination of meaningful client impact and Aon's collaborative culture. In this role, you'll work closely with colleagues across geographies and solution lines, leveraging Aon's tools and deep expertise to deliver great outcomes for clients—while benefiting from a supportive environment that prioritizes continuous learning, career development, and personal wellbeing. Skills that will lead to success Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity. Performs submission assembly/creation where assigned. Facilitates the timely and accurate flow of information between clients, and account team members. Handles client open items lists and responds to client ad-hoc requests. Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation. Actively supports and monitors the renewal process. At the direction of the Broker, drafts quote comparisons and follows up for binders, policies, and endorsements. Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables. Primary collaborator with Premium Accounting on client billing matters. Receives and handles routine and sophisticated coverage inquiries and endorsement requests. Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals. Monitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems. May provide guidance and mentoring to a less senior account specialist. Delegates work to support staff and ACS where applicable. Ensures tools are understood and used. Performs related duties as assigned.

Requirements

2+ years of previous commercial insurance experience required
Active Property & Casualty Insurance license required
Proficient in Excel required
Ability to maintain effective and positive relationships with clients and colleagues
Effective organization and time management skills
Ability to communicate effectively, orally and in writing
Effective presentation skills
Ability to handle multiple, non-congruent tasks simultaneously

Responsibilities

Partner with Account Executives on assigned book of business
Manage day-to-day service processes and outputs
Support a variety of strategic, client-facing initiatives
Run point on each client's renewal cycle, ensuring a positive and productive client experience
Maintains effective and positive relationships with clients
Serves independently in a client-facing capacity on matters of moderate importance and complexity
Performs submission assembly/creation where assigned
Facilitates the timely and accurate flow of information between clients, and account team members
Handles client open items lists and responds to client ad-hoc requests
Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation
Actively supports and monitors the renewal process
At the direction of the Broker, drafts quote comparisons and follows up for binders, policies, and endorsements
Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables
Primary collaborator with Premium Accounting on client billing matters
Receives and handles routine and sophisticated coverage inquiries and endorsement requests
Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals
Monitors and follows-up on invoice generation, fee agreements, receivables, and collections
Addresses and resolves problems
May provide guidance and mentoring to a less senior account specialist
Delegates work to support staff and ACS where applicable
Ensures tools are understood and used
Performs related duties as assigned

Benefits

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
Eligibility for benefits is governed by the applicable plan documents and policies.
In addition to our comprehensive benefits package, we encourage an inclusive workforce.
Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.
Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
If you would like to learn more about the reasonable accommodations we provide, email [email protected]
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position.
If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.