Account Manager II

MedImpact Healthcare Systems, Inc. • San Diego, CA

87d • $60,987 - $100,628

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! The Account Manager II position is responsible for leading and managing all operational aspects of servicing and retaining clients. This position is also responsible for managing the transition of new business into MedImpact effectively, accurately, and timely. Ensures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal by leading and collaborating with their assigned client team, over 30 business units, and continually interacting with customers and consultants.

Requirements

• Bachelor's degree from four-year college or university or equivalent combination of education and experience.
• A minimum of four (4) years of account management or related client services experience.
• At least four (4) plus years’ experience with Project Management or Project Coordination using best practices for project methodology.
• Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity.
• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
• Intermediate to advanced knowledge in Visio.
• Experience as a user of multiple business software applications is required.

Nice To Haves

• Pharmacy Technician license or national certification desired.
• Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role.

Responsibilities

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client.
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization.
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues.
• Actively leads members of the core client team in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phases.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis.
• Leads the implementation process for the onboarding of new business for existing clients.
• Utilizes project management skills to track milestones and deliverables.
• Effectively educates the client to MedImpact systems and processes.
• Manages the client and consultant in compliance with the client service agreement.
• Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups.
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
• Takes accountability for expeditious resolution of adjudication configuration issues identified during the implementation process.
• Completes special projects as assigned.
• Provide regular feedback to management team regarding client requirement status and business development opportunities.

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees