Account Manager II - III

MedImpact•San Diego, CA

12d

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Account Manager I-III Account Manager I - $52,694 - $69,160 - $85,626 Account Manager II - $60,988 - $80,808 - $100,628 Account Manager III - $71,614 - $95,784 – $119,954 The Scoop: This position is responsible for leading and managing all operational aspects of servicing and retaining clients. This position is also responsible for managing the transition of new business into MedImpact effectively, accurately, and timely. Ensures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal by leading and collaborating with their assigned client team, over 30 business units, and continually interacting with customers and consultants. The Account Manager is ultimately accountable for ensuring consistent customer satisfaction, delivering successful projects, building, and maintaining solid business relationships and successfully executing the delivery of additional revenue to MedImpact. They are also responsible to ensure products, services and project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the life cycle of the client relationship. This position works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Acts independently to determine methods and procedures on new assignments and may determine methods and procedures on new assignments and may provide guidance to other support personnel.

Requirements

Level I: Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following:
A minimum of two (2) years of account management or related client/customer service experience in a healthcare (health insurer, managed care, third party administrator, PBM, or pharmacy) setting
A minimum of one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination using best practices for project methodology
Two (2) years’ internal MedImpact experience may substitute for this requirement
Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
Level II: Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following:
A minimum of four (4) years of account management or related client services experience, and at least four (4) plus years’ experience with Project Management or Project Coordination using best practices for project methodology
Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity, or equivalent combination of education and experience
Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
Level III: Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following:
A minimum of six (6) years of account management or related client services experience, and at least six (6) plus years’ experience with Project Management or Project Coordination using best practices for project methodology
Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity, or equivalent combination of education and experience
Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
Computer Skills
Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook
Intermediate to advanced knowledge in Visio
Experience as a user of multiple business software applications is required
Certificates, Licenses, Registrations
Pharmacy Technician license or national certification desired.
Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role (i.e., MedAccess Certification, Cognos, and Med Coaching Certification).
Other Skills and Abilities
Must be exceptionally consultative face to face with clients
Outstanding numeric, verbal, written, logic, and analytical skills
Excellent organization, written and verbal communication skills
Must possess the ability to effectively communicate proposed design solutions in a consultative manner, and provide input and guidance in a way that fosters understanding among internal partners and clients
Good business acumen and understanding of the business processes of PBM services
Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure
Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities
Demonstrated ability to positively interact with clients at all levels of their organization
Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines
Excellent organization, written and verbal communication skills

Nice To Haves

Pharmacy Technician license or national certification desired.

Responsibilities

Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client, including clear rules of engagement, orientation, and adherence to MedImpact processes and services, communication of client commitments and expectations to internal partners, and successful management of the client’s day-to-day operations and new implementations
Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization, including client business model, targeted markets, benefit design objectives, pharmacy network composition, overall claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools
Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues, escalate service recovery efforts, provide timely feedback to internal and external customers, raise customer satisfaction levels, and ensure that service gaps & lessons learned are incorporated into the client performance and planning strategy processes
Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phases
Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications. Relies on experience, judgment, business & systems knowledge, and technical skill to plan and accomplish goals
Leads the implementation process for the onboarding of new business for existing clients, including timely and accurate documentation/sign off the Implementation Questionnaire and other related documents, communication of client commitments and expectations to internal partners, interpreting and providing context for client requests, ensuring appropriate review and customer sign-off, leading site visits, conference calls, and related responsibilities to ensure flawless implementations
Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externally
Effectively educates the client to MedImpact systems and processes to ensure that the client is fully oriented to MedImpact
Manages the client and consultant in compliance with the client service agreement eliminating any risks to MedImpact for non-adherence
Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups
Understands, documents, and communicates clients’ technical and service specifications across the organization
Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences
Takes accountability for expeditious resolution of adjudication configuration issues identified during the implementation process
Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.)
Provide regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies
Proactively identify and recommend solutions for client and operational improvements