Account Manager I

InComm Payments • Ottawa, FL

38d

About The Position

The Account Manager I is responsible for supporting several areas of the business. This role manages a portfolio of smaller mid-market customers using our employee recognition platform, assists with onboarding new customers to our ecommerce platform for bulk gift card purchases, and helps support clients utilizing our API through a shared inbox alongside other Account Managers. In addition, this role is responsible for generating ongoing reports and fulfilling ad hoc reporting requests.
This position is ideal for someone who is highly organized, customer-focused, and comfortable managing a mix of operational, analytical, and client-facing responsibilities while helping customers maximize the value of our platform.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• 1–3 years of experience in account management, customer success, client services, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Highly organized with the ability to manage multiple accounts and priorities.
• Analytical mindset with comfort interpreting data and usage metrics.

Nice To Haves

• Experience with ecommerce tools, or API-based products is a plus.
• Experience working in shared inbox or ticketing environments is preferred.

Responsibilities

• Manage a book of smaller mid-market accounts, serving as the primary point of contact for day-to-day customer needs.
• Maintain strong client relationships and ensure customers are successfully adopting and utilizing the platform.
• Monitor account health and proactively address issues or opportunities for improvement.
• Support onboarding for new clients on the ecommerce platform, ensuring a smooth transition from implementation to ongoing use.
• Guide clients through platform functionality, best practices, and available resources.
• Coordinate internally with implementation, product, and support teams when needed.
• Execute structured outreach strategies to drive customer engagement and platform adoption.
• Conduct periodic check-ins with customers via email, calls, or virtual meetings.
• Share product updates, feature releases, and recommendations to help customers achieve their program goals.
• Support clients utilizing our API integrations by monitoring and responding to requests within a shared support inbox.
• Collaborate with other Account Managers and technical teams to troubleshoot and resolve issues/requests as they come up.
• Escalate complex issues appropriately while maintaining clear communication with clients.
• Analyze customer usage and program performance data to identify trends, risks, and opportunities.
• Provide insights and recommendations to improve engagement and program outcomes.
• Maintain accurate account notes, data tracking, and reporting within internal systems.
• Assist with administrative and operational tasks related to account management and customer success initiatives.
• Support internal projects, documentation updates, and process improvements as needed.
• Contribute to team collaboration and shared account coverage.

Benefits

• InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
• This position is eligible for the Employee Referral Bonus Program - Tier III

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level