Account Manager I - Seattle, WA

ArcBest • Seattle, WA

8d

About The Position

Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Responsibilities Manage business relationships and entertain customers Work in a team setting to accomplish goals Create service solutions for customers' unique business problems, and initiate pricing Identify customer challenges; develop and implement solutions to create opportunities Complete itinerary and call report as required by Company guidelines and IRS regulations Assist in collection process and cargo claim prevention, as needed Make sales calls and presentations to customers of all sizes Maintain a positive, customer-focused attitude in a highly intense environment Negotiate service requirements and prices; establish service packages Other duties and projects, as assigned Maintain accurate territory account information in ArcBest database Conduct calls and face-to-face meetings with customers Obtain and develop new accounts utilizing Company techniques and methods Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share Collaborate with customers, front-line management, and various ArcBest departments Interact with all employees and customers in a professional and courteous manner Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs Develop sales strategies and a comprehensive understanding of customers' business models Complete monthly sales audit reports and expense reports, as company guidelines require Aggressively pursue customers using networking, social media, customer referrals, etc. Maintain and grow expertise of ArcBest service offerings Exhibit excellent customer service

Requirements

• Education: Bachelor's Degree, preferred Relevant experience will be considered.
• Experience: Transportation industry and related sales experience, preferred
• Computer Skills: Proficient in Microsoft Office Suite.
• Certifications: Current and legal driver's license to operate motor vehicle.
• Additional Requirements: Knowledge of business solutions, competitors, and decision makers, preferred
• Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
• Competencies: Addressing Customer Needs Cross-Selling Negotiating Perseverance and Follow-Through Problem Solving Relationship Management Sales Closing and Agreements Selling

Nice To Haves

• Education: Bachelor's Degree, preferred Relevant experience will be considered.
• Experience: Transportation industry and related sales experience, preferred
• Additional Requirements: Knowledge of business solutions, competitors, and decision makers, preferred
• Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred

Responsibilities

• Manage business relationships and entertain customers
• Work in a team setting to accomplish goals
• Create service solutions for customers' unique business problems, and initiate pricing
• Identify customer challenges; develop and implement solutions to create opportunities
• Complete itinerary and call report as required by Company guidelines and IRS regulations
• Assist in collection process and cargo claim prevention, as needed
• Make sales calls and presentations to customers of all sizes
• Maintain a positive, customer-focused attitude in a highly intense environment
• Negotiate service requirements and prices; establish service packages
• Other duties and projects, as assigned
• Maintain accurate territory account information in ArcBest database
• Conduct calls and face-to-face meetings with customers
• Obtain and develop new accounts utilizing Company techniques and methods
• Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
• Collaborate with customers, front-line management, and various ArcBest departments
• Interact with all employees and customers in a professional and courteous manner
• Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
• Develop sales strategies and a comprehensive understanding of customers' business models
• Complete monthly sales audit reports and expense reports, as company guidelines require
• Aggressively pursue customers using networking, social media, customer referrals, etc.
• Maintain and grow expertise of ArcBest service offerings
• Exhibit excellent customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees