Account Manager I

Westlake Services • Las Vegas, NV

79d • $19

About The Position

The role of the 60-day collector is a critical position for Westlake Financial to resolve accounts potentially 31 to 60 days past due to prevent loan losses through progressive collection efforts. Our candidate of choice will be able to balance the following skill sets to be successful.

Requirements

• Type at least 35wpm.
• Excellent communication and negotiation skills.
• Willing and able to work a flexible schedule including overtime and weekends.
• Ability to multi-task in a fast-paced environment.
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
• Good computer and typing skills.
• Team player.
• Good negotiation skills; excellent telephone etiquette.
• General knowledge of Microsoft Excel, and Outlook.

Nice To Haves

• 2+ years' experience in collection environment preferred.
• Auto Collections experience preferred.
• Knowledge of collection, repossession, and skip tracing.

Responsibilities

• Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
• Negotiate with customers to create payment solutions based on individual circumstances.
• Meet and exceed daily goals and monthly goals.
• Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• Demonstrates ability to be a team player.
• Collect accounts that are past due.
• Bring delinquency down in assigned queue and overall delinquency.
• Conduct skip-tracing activity to generate potential leads on customer or collateral.
• Handle a high volume of calls in a high-stress environment.
• Work with repossession agent to secure collateral.
• Meet quality assurance and productivity standards.

Benefits

• Medical, Dental, and Vision benefits.
• Life Insurance and Long-term disability plans.
• Flexible Spending Account.
• 401K matching.
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching.
• Wellness Programs.
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
• Career Path Opportunities.
• Discounts on Parks, Museums, Movie Tickets, and Attractions.
• Employee Loan Assistance.
• Annual Flu Shot.
• Paid Vacations Days.
• Paid Sick days.
• Paid holidays.
• Gym (available in our Los Angeles, CA & Dallas, TX office).
• Rental Car Discounts.
• Dell Member Purchase Program.
• UKG Wallet.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED