Account Manager I/II/III

SCS Interiors, Inc.•Duluth, MN

just now•Onsite

About The Position

SCS Interiors is seeking a detail-oriented and customer-focused Account Manager to serve as the primary liaison between our clients and internal production teams. This role is responsible for ensuring customer orders are accurate, materials are coordinated, timelines are communicated, and projects move smoothly from purchase order to production. If you enjoy working with customers, managing details, and keeping operations organized in a fast-paced environment, this role is for you.

Requirements

Minimum of 2 years of office experience, including customer communication via phone and email
Proficiency in Microsoft Word, Excel, Outlook, PDFs, Google Docs, and internet research
Knowledge of general aviation aircraft preferred
Strong attention to detail and follow-through
Ability to manage multiple priorities and shifting deadlines
Strong written and verbal communication skills
Team-oriented mindset with the ability to collaborate across departments
Ability to read, write, and understand English instructions
Regular on-site attendance required
Ability to sit or stand for extended periods

Nice To Haves

Knowledge of general aviation aircraft preferred

Responsibilities

Serve as the main point of contact for assigned customers
Review contracts and purchase orders to ensure accuracy and feasibility
Assess customer needs and confirm SCS has capacity and capability to meet expectations
Communicate order volume and deadlines to the Director of Production
Proactively resolve customer concerns and manage rework/returns when necessary
Provide timely updates on order status and delays
Create detailed job travelers for all purchase orders
Select appropriate materials and routing steps for each job
Coordinate with Purchasing & Inventory Control to confirm material availability
Release work orders to production once materials are confirmed
Maintain accurate internal logs and tracking systems for all orders
Document delays, including those related to customer response
Assist with billing and shipping documentation as needed
Update department procedures as processes evolve