Account Manager, Hub Delivery Partner Program

Amazon • Bellevue, WA

20d

About The Position

As an Account Manager for Urban Hub Delivery, you will have the exciting
opportunity to help shape and deliver on a strategy for managing and supporting
our small business partners. We are looking for a bright, customer centric, data
driven, and creative candidate to join our team. The successful Account Manager
is an effective listener, communicator and problem-solver with expertise in
process optimizations and systems thinking.

You will engage directly with Hub Delivery partners (small business owners) and
multiple internal teams to drive the performance of vendor partners at Amazon.

You will look into operational aspects of their business with Amazon, root cause
analysis of issues and opportunities affecting the partners performance.

You will provide data driven strategic insights and ensure high operational
standards in a fast-paced environment. Your personal engagement, relationship
building, and analytical skills are key to developing a trusted relationship
with our partners and stakeholders.

You will be expected monitor and maintain partner performance, taking a hands-on
approach to supporting partners when needed. This may require in-person visits
in the field.

Requirements

• 2+ years of sales or account management experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers
• Experience with written and verbal communication skills in English and Mandarin/Cantonese

Nice To Haves

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Act as the primary point of contact for Partner questions, escalations, and concerns.
• Conduct deep dive analysis on issues affecting Partner performance.
• Manage goals, issues, and projects to help deliver results and increase productivity.
• Communicating with external Partners and internal Customers (Delivery Station Operations, Quality and Field Sales teams).
• Troubleshooting with Partners in the field.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level